Simulation Center Program Manager, UMKC School of Medicine

Department of Medical Education Services

UMKC School of Medicine

The Simulation Center Program Manager is responsible for the day-to-day operational management of the UMKC School of Medicine simulation enterprise. Working under the advisement of the Director of Simulation Education, this role provides direct oversight of simulation center staff and operational workflow, ensuring that educational activities, administrative processes, and facility functions are consistently executed in alignment with the simulation team's mission, strategic priorities, and accreditation standards.

This role serves as the primary operational point of contact for staff, learners, and internal stakeholders across sites, coordinating scheduling, staffing, compliance, and quality improvement. The Program Manager translates approved strategies into actionable workflows, monitors outcomes, and escalates recommendations to the Director for decision-making. Direct reports include the Assistant Director of Administration/Business, the Assistant Director of Operations, and simulation staff at the St. Joseph Campus simulation center.

Key duties and responsibilities:

• Directly supervise assistant directors and simulation staff at the St. Joseph Campus, providing direction, performance support, and accountability.
• Oversee day-to-day simulation operations across all UMKC SOM simulation sites, including cross-site scheduling, staffing allocations, facility functionality, and equipment maintenance and purchasing.
• Develop, implement, and maintain the simulation-specific Policy & Procedures Manual; ensure consistent application of approved policies across all sites and personnel in alignment with SSH accreditation standards.
• Coordinate day-to-day preparations for SSH accreditation activities and site reviews, compiling documentation under the direction of the Director.
• Coordinate with team members to monitor financial operations including event invoicing, contracts, and revenue cycle management; support the Director in annual budget development
• Implement and maintain the center's quality management system; document improvement initiatives, manage the complaint and concern resolution process, and report outcomes to the Director
• Serve as operational liaison with hospital affiliates and community partners
• Prepare operational reports, dashboards, and utilization metrics for review by Director
• Coordinate administrative and operational support for simulation-based research studies and approved innovative initiatives, including AR/VR integration and inter-professional programs

A Bachelor's Degree (in Business or healthcare administration, public health, organizational leadership, nursing or other clinical or related degree preferred) or a minimum of 6 years of management experience supervising staff, managing budgets, and coordinating complex, multi-site operations.

Master's degree in healthcare administration, business administration, education, or a related field preferred

• Experience in a healthcare simulation center or simulation-adjacent clinical educational environment
• Familiarity with SSH accreditation standards or comparable healthcare education accreditation frameworks
• BLS provider certification
• Strong organizational, communication, and project management skills; ability to prioritize competing operational demands and collaborate effectively across disciplines
• Proficiency with Microsoft Office Suite and standard communication platforms

$75,000 - $80,000 annually, commensurate with experience, education, and internal equity.

Application review to begin immediately and will remain open until filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

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UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.