Patient Support Operations Associate

Make your mark for patients

UCB's Rare Disease Organization (RDO) is looking for a Patient Support Operations Associate who is detail-oriented, collaborative, and proactive to join our Patient Services Operations team, based in our U.S. offices in Atlanta, GA, Raleigh, NC or Boston, MA.

About the role

You will support the day-to-day operations of a patient support program, helping ensure high-quality service delivery for patients. You will work closely with vendors and internal teams to monitor performance, resolve issues, and improve processes. This role plays a key part in enhancing operational efficiency, maintaining compliance, and driving continuous improvement across patient services.

Who you'll work with

You will work within the patient services team collaborating cross-functionally with market access, compliance, information technology, and external service providers. You'll work closely with vendor partners to ensure effective delivery of patient support services and contribute to strong operational performance.

What you'll do

• Support vendor performance to ensure timely, accurate patient support delivery
• Monitor service metrics and identify trends, risks, and improvement opportunities
• Prepare materials and track actions for regular vendor meetings
• Document and manage operational issues to ensure timely resolution
• Contribute to workflow updates, process mapping, and continuous improvements
• Compile reports and share performance insights with internal stakeholders

Interested? For this role we're looking for the following

Minimum requirements

• Bachelor's degree
• 3+ years' experience in patient support with a HUB service company or pharmaceutical company
• Ability to travel up to 10%

Preferred requirements

• Experience working with patient services vendors or specialty pharmacies
• Strong written and verbal communication skills
• Ability to analyze data and identify operational trends
• Experience improving workflows or developing standard operating procedures
• Strong attention to detail and problem-solving skills
• Ability to analyze data and translate insights into actions experience working in cross-functional or matrixed environments
• Highly organized with strong critical thinking skills
• Self-motivated and adaptable in fast-paced environments

This positions reasonably anticipated base salary range is $88,000 - $115,500 annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.