Lead Case Manager

JOB PURPOSE: The Lead Case Manager provides oversight, coordination, and support to the Case Management team while maintaining a reduced caseload. This role ensures high-quality service delivery, compliance, and housing-focused outcomes.

• Oversee daily program operations and service delivery to ensure efficient, client-centered support services. Manage and evaluate the performance of assigned staff.
• Foster a professional and welcoming environment in all interactions with clients, guest, vendors and colleagues, regardless of differing identities, backgrounds, beliefs and choices.
• Supervises and support Case Managers and Case Aide, monitors service quality and compliance with applicable regulations and program standards and fosters collaborative relationships with community partners to ensure clients receive timely, individualized, and effective support services.
• Monitor case management performance and documentation quality.
• Participate in weekly case staffing with case managers.
• Maintain an active caseload up to +25 clients while ensuring individualized support and timely follow-up.
• Develop, implement, and revise individualized case plans and financial/housing goals based on client progress and identified barriers.
• Conduct regular client meetings and follow-up services to support housing stability and self-sufficiency.
• Continually monitor and evaluate each client's progress through their case management plan, and develop corrective action revisions to the plan as needed.
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines.
• Assist with complex client cases and crisis interventions.
• Support reporting, audits, and program evaluations.
• Facilitate team meetings and case conferencing.
• Coordinate housing placement strategies and partnerships.
• Collaborate with shelter leadership and community partners.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Utilize trauma-informed care, harm reduction strategies, and Motivational Interviewing techniques to support client engagement and success.
• Provide comprehensive case management that includes but not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources.
• Perform habitability inspections, recertifications, and other housing compliance-related responsibilities.
• Maintain accurate and timely documentation, including HMIS data entry, emergency plans, call logs, reports, and supporting documentation in accordance with agency, contract, HIPAA, federal, and state requirements.
• Respond promptly to calls, emails, and client needs while effectively prioritizing tasks in a fast-paced environment.
• Maintain strict confidentiality of client information and program operations at all times.
• Support agency initiatives, program activities, reporting requirements, and additional duties as assigned.

• Other duties as assigned

• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION: Bachelor's degree in Social Work, Psychology, Criminal Justice, Sociology or related field of study.

EXPERIENCE: Minimum 3 years of case management experience. Supervisory experience leading other case managers is preferred. Demonstrated ability as a servant leader is preferred. Proficiency in Spanish/English (written and spoken language skills), preferred. Knowledge of Housing First and trauma-informed care.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employer's sole discretion. Ability to work flexible schedules including weekends, holidays, and overnight shifts.

LICENSES: Driver's License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.