Knowledge Manager

Description

The Knowledge Manager supports the SEC ISS knowledge management function by ensuring personnel and stakeholders have access to accurate, accessible, and secure operational information. This role supports the development and maintenance of enterprise knowledge frameworks, taxonomy standards, and content lifecycle processes across SOPs, technical documentation, and knowledge articles. The position applies ITIL-aligned service management practices to improve operational consistency and service effectiveness across SEC support teams. The Knowledge Manager also contributes to continuous improvement initiatives through knowledge analytics, reporting, and collaboration with leadership and technical teams.

• Support the implementation and maintenance of knowledge management strategies supporting SEC ISS operations and service delivery objectives.
• Maintain governance standards for enterprise knowledge repositories, including SOPs, technical documentation, operational procedures, and best-practice content.
• Apply established taxonomy, metadata, and content lifecycle management processes, including content review, approval, publishing, archival, and retirement activities.
• Ensure knowledge assets comply with organizational security, quality, and compliance requirements.
• Assist with development and maintenance of knowledge management policies, standards, and procedures.

• Create, organize, maintain, and curate operational knowledge content supporting SEC ISS services.
• Support administration of knowledge repository structures, permissions, and collaboration workflows within enterprise platforms such as SharePoint and Microsoft Teams.
• Improve content discoverability through standardized categorization, metadata tagging, and search optimization practices.
• Coordinate updates to knowledge assets based on approved system, policy, and process changes.
• Conduct periodic reviews and audits to maintain content accuracy and relevance.

• Apply ITIL-aligned service management practices to support knowledge workflows related to incident, request, problem, and change management activities.
• Collaborate with leadership, engineering teams, and operational stakeholders to identify knowledge gaps and support process improvement initiatives.
• Support standardization of documentation practices to improve operational consistency and reduce recurring issues.
• Participate in lessons learned activities and continuous improvement efforts to enhance operational knowledge sharing.
• Recommend improvements to knowledge workflows and documentation practices.

• Monitor knowledge management metrics, including repository usage, content effectiveness, adoption, and content currency.
• Develop recurring reports and dashboards to support operational reviews and continuous improvement activities.
• Provide guidance and support to contributors regarding knowledge standards, tools, and documentation quality expectations.
• Promote adoption of organizational knowledge management standards and best practices across supported teams.
• Support training and onboarding activities related to knowledge management processes and tools.

Citizenship/Work Authorization: Must meet contract and customer requirements.

Clearance: Ability to obtain and maintain a SEC Public Trust clearance or higher, as required.

• Bachelors degree in a relevant field (e.g., Information Management, Information Technology, Library Science, Business, or related discipline) and minimum of 4 years of relevant experience in knowledge management, information governance, enterprise content management, or related disciplines.
• Experience supporting knowledge repositories, documentation governance, taxonomy structures, or content lifecycle management processes.
• Experience supporting process improvement initiatives within IT service delivery or operational support environments.
• Experience creating and maintaining SOPs, technical documentation, or operational knowledge assets.

• Proficiency with enterprise collaboration and content management platforms, including Microsoft SharePoint and Microsoft Teams.
• Knowledge of repository governance, metadata and taxonomy management, and technical documentation practices.
• Familiarity with ITIL-aligned service management principles and operational support processes.
• Experience with knowledge analytics, reporting, and continuous improvement activities.
• Strong written and verbal communication skills with the ability to collaborate across technical and non-technical teams.

• Experience supporting Federal civilian agency IT operations or infrastructure services contracts.
• Experience supporting taxonomy and metadata standardization initiatives.
• Experience supporting enterprise knowledge repository governance and content lifecycle programs.
• Experience developing operational reporting or dashboard metrics.
• ITIL 4 Foundation certification.
• Certified Knowledge Manager (CKM) certification.
• Microsoft 365 and/or SharePoint certification(s).

Operational Support: May require participation in on-call, after-hours, or surge support activities based on operational requirements.

Location: Telework eligible, with potential onsite support requirements as directed by contract leadership or customer needs.

Travel: Travel may be required in accordance with contract requirements and program needs.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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