New

Customer Service Representative

TEKsystems
$19.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
May 21, 2026
Job Title: Customer Service Representative Job Description Join our team as an EV Concierge, where you will utilize exceptional customer service, marketing, and sales techniques to support both current and prospective electric vehicle (EV) owners. In this role, you will ensure an outstanding customer experience, fostering lasting relationships between customers and original equipment manufacturers (OEMs). Your day-to-day activities will include answering product questions, discussing charging options, assisting with product orders or reservations, setting up dealership appointments, and addressing customer concerns with personalized, value-driven solutions. Responsibilities * Serve as the product expert for current and future EV product lines, including all associated products and services. * Assist customers via chat, phone, and email with inquiries related to products, reservations, orders, dealerships, services, home-charging, and recalls. * Take ownership of customer interactions, ensuring all questions are answered comprehensively. * Handle 80% phone work and 20% chat and email follow-ups, including post-case documentation. Essential Skills * 1-2 years of experience in a customer service-related profession. * High volume call center experience. * Computer navigation and typing proficiency. * Strong reading comprehension, oral and written communication skills. * Ability to quickly learn EV products and provide informed answers to customers. * Basic understanding of electric vehicles and home charging options. * Proficiency with CRM systems, including Salesforce. Additional Skills & Qualifications * Strategic agility and acumen. * Ability to filter and process customer perspectives and issues. * Strong work ethic, ability to meet/exceed deadlines, and excellent organizational skills. * Positive self-starter with excellent interpersonal skills and attention to detail. Job Type & LocationThis is a Contract position based out of Warren, MI. Pay and BenefitsThe pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jun 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.