Sr. Quality Analyst

We are seeking a dynamic individual to step into a pivotal role, where you will be instrumental in elevating the quality and efficiency of our engineering processes. This position offers a unique opportunity to lead critical quality initiatives, significantly impacting the performance and reliability of advanced systems and collaborating closely with diverse global teams. You'll be at the heart of ensuring our engineering outputs meet the highest standards, directly influencing project success and overall operational excellence.

Responsibilities:

* Develop deep subject matter expertise to utilize proprietary tools for analyzing and annotating critical test information.

* Oversee daily test creation activities, including reviewing test configuration files and outputs against requirements, and performing quality assurance on test code and results.

* Conduct daily training and review sessions with the test creation team, sharing new requirements and providing constructive feedback.

* Manage daily data ingestion pipelines, proactively mitigating issues and escalating as necessary.

* Develop and maintain data queries and dashboards to surface key insights into operational performance.

* Identify and document edge cases to refine policies and enhance engineering systems.

* Lead training and continuous learning initiatives, identifying knowledge gaps, and collaborating with training teams to bridge them.

* Identify workflow inefficiencies and propose improvements to internal teams.

* Adapt quickly to evolving instructions, processes, and team structures.

* Consolidate and address technical support issues impacting the team.

* Provide ad-hoc training support as needed.

* Investigate, oversee, and report weekly Key Performance Indicators (KPIs) for the entire team (e.g., throughput, quality).

* Update metric performance in trackers/dashboards regularly and report to key stakeholders.

* Monitor and analyze trends, outliers, and improvement opportunities, developing Preventive and Corrective Action Plans (CAPA).

* Undertake ad hoc projects as required to support team objectives.

Required Skills & Experience:

* At least 3+ years of experience in a quality assurance or analytical role.

* High School Diploma required.

* Demonstrated leadership abilities, including project and workforce management.

* Strong execution skills and a meticulous attention to detail.

* Working knowledge of Python.

* Basic command-line interface skills.

* Familiarity with version control systems (e.g., Git).

* Experience with markup languages (e.g., YAML).

* Proven data analysis skills (e.g., spreadsheet software).

* Ability to conduct quantitative and qualitative analyses.

* Hands-on experience running quality processes.

* Exceptional problem-solving skills, including system thinking and problem decomposition.

* Bias towards action and results-oriented approach.

* Highly organized with strong project management capabilities.

* Ability to learn quickly and identify inefficiencies.

* Willingness to work in a 24/7 operational environment. (accomodate scheduled on call hours)

* Experience in managing process and product quality, with the ability to lead and drive necessary changes.

* Experience auditing workflows to identify gaps, edge cases, and improve policies.

* Highly collaborative and culturally respectful, with a 'can-do' attitude, especially when working with global teams.

Nice-to-Have Skills:

* Bachelor's Degree is a plus.

* Experience in advanced vehicle performance and testing.

* Data querying language knowledge (e.g., SQL).

* Experience with large-scale data warehousing solutions (e.g., BigQuery).

* Experience with data labeling processes.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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