Student Services Advisor 3 - 139719

DEPARTMENT OVERVIEW

Global Education supports UC San Diego's mission of providing transformative experiences in a globally-connected world by bridging educational opportunities with the vast global research network of our campus. Whether supporting international students, faculty and scholars to achieve academic and personal success, or creating and connecting students to high-impact opportunities abroad, Global Education achieves UC San Diego's culture of collaboration and vision to prepare the next generation of global leaders.

POSITION OVERVIEW

Under the overall guidance of the Director of Study Abroad UC San Diego, with direct supervision fromthe Associate Director - Strategic Study Abroad and Outreach, advise students about education abroad options, including: the credit-bearing UC Education Abroad Program (UCEAP); the Opportunities Abroad Program (OAP); and Global Seminars (GS), Global Exchange, and non credit-bearing work, internship, service learning and volunteer options, with an emphasis on one, or more, of these programs. Evaluate the eligibility of applicants to the UC Education Abroad Program and make selection decisions. Assist with the selection process for Global Seminar participants. Plan, implement, and evaluate a variety of student recruitment and academic department outreach activities. Coordinate with education abroad returnees, graduate and professional students, and parents as part of outreach and marketing efforts. Establish and maintain professional networks with key UC San Diego offices. Participate in team advocacy efforts campus-wide. Advise students about, and assist with, administration of scholarships to send UC San Diego students to education abroad. Develop content for, plan, and implement general pre-departure and country-specific orientations for students going abroad. Work with academic advisors in the Colleges and academic departments to review education abroad options, processes, participation rates, and to facilitate the integration of education abroad coursework with UC San Diego degree requirements. Assist with recruitment, selection, and hiring of student assistants and provide work direction.

• Working knowledge of advising and counseling techniques.

• Minimum of one year of professional advising experience with student populations in an educational or counseling environment. Excellent interpersonal skills and the ability to employ fundamental counseling techniques with sensitivity, including appropriate referrals.

• Excellent interpersonal skills and the ability to employ fundamental counseling techniques with sensitivity, including appropriate referrals.

• Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

• Skill to conduct research and solve problems associated with use of computing systems and software packages.

• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.

• Ability to establish priorities, set goals, organize workload, work independently, innovate when necessary, and make independent judgments about policies, procedures and work priorities within existing guidelines. Demonstrated ability to consistently interact collegially with colleagues, to be professional in all interactions, to bring a positive attitude to the workplace, to want to learn and acquire new skills, and to respect authority.

• Ability in problem identification and reasoning.

• Ability to mediate problems and handle sensitive issues that require tact and confidentiality. Must have demonstrable basic knowledge of counseling and student development.

• Ability to develop original ideas to solve problems.

• Ability to work effectively with faculty, staff and administrators throughout the campus to provide information, including online resources, develop appropriate processes, ensure academic integration of study abroad coursework and resolve conflicts. Knowledge and skill in analyzing, interpreting and implementing college/university policies, procedures and requirements as they pertain to educational opportunities abroad.

• Multicultural competencies; ability to work with diverse populations.

• Skill in establishing rapport and in exercising professional judgment, tact and diplomacy in working with a wide range of students, parents, faculty, and staff from diverse cultural, social, and economic backgrounds.

• Proven track record in customer service. Demonstrated dedication to student populations and proven ability to sincerely work for their success. Must possess the full range of skills, knowledge and abilities to assess the needs of students while complying with policies and regulations. Proven ability to work productively and cooperatively in a high-stress, fast-paced, public environment. Ability to handle a large caseload of student advisees.

• Experience studying and/or living abroad. Knowledge about a wide variety of countries, cultures and foreign educational systems. Familiarity with international political, social and cultural issues as they pertain to educational exchange. Familiarity with regional and national study abroad networks and resources.

• Ability to independently match student objectives and qualifications with program requirements to make appropriate selection decisions. Demonstrated skill in evaluating academic records.

• Ability to maintain confidentiality and handle sensitive matters with tact and discretion.Knowledge about current safety, security, and health issues, as they affect students abroad.

• Excellent oral and written communication skills. Able to present clear, concise information to a diverse population and to large groups of students, parents, and campus personnel. Ability to write clearly, concisely and persuasively; editing skills. Ability to work with precision and attention to detail.

• Ability to plan and conduct large and small group meetings and workshops. Demonstrated skill in event management, publicity, and evaluation.

• Ability to determine appropriate content, design format and implement effective pre-departure and cross-cultural orientation sessions. Demonstrated skill in planning, designing, publicizing, implementing, and evaluating student orientation programs, workshops, and cross-cultural activities and events.

• Ability to coordinate, design, implement and evaluate publicity and marketing strategies and student recruitment procedures on a university campus.

• Job offer is contingent on clear Background Check.

• Must work occasional evenings and weekends as required.

• Must be available to attend professional conferences and other professional development opportunities related to international education.

• This position is a mandated reporter of known or suspected child abuse or neglect, according to the California law, Child Abuse and Neglect Reporting Act (CANRA).