Head of Patient Insights & Engagement

Make your mark for patients

We are looking for a Head of Patient Insights & Engagement to join our US Market Access team based out of our office in Atlanta, GA (hybrid, 2 days/ week onsite)

About the role

The Head of Patient Insights & Engagement is a core role responsible for driving patient-centric insight generation and patient campaign performance measurement across assets/indications in partnership with commercial and cross-functional stakeholders including media, creative and customer relationship management agencies.

Who you'll work with

He/she will work closely with their business partners to define the business questions. They will select the appropriate methodologies and techniques to provide insights to the underlying business issues and measure performance of direct-to-consumer (DTC) patient campaigns. They will then work closely with vendors ensuring the successful execution of the fieldwork and/or performance data gathering. Upon completion, they will review the collected data, and make business-oriented recommendations to their business partners.

What you'll do

• Planning and leading agreed market research (across organizational departments and stakeholders, with a planned primary allocation); can put together plans that help answer key hypotheses on priority business issues and opportunities and supports decision making.
• Demonstrating an in-depth understanding of the therapeutic area and the competitive landscape, to ensure the right business questions are being asked.
• Passionately championing the patient 'voice' and serving as the patient subject matter expert, ensuring that they are at the heart of decision making for operational teams.
• Leading planning of patient primary market research and DTC campaign measurement planning for the brand within the annual business planning process.
• Leading management of the agreed market research activities, spear-heading new and emerging research methodologies, as well as championing best practice in established methodologies
• Leading agreed upon campaign measurement activities and cross-functional parties to quantify campaign impact and identify media plan optimization opportunities.
• Ensuring strong communication with regional/local teams (legal, compliance, safety) so approvals of new initiatives happen smoothly.
• Proactively keeping up to date with industry changes, methodologies, tools, and techniques and shares with wider team.
• Gathering understanding from non-traditional sources (e.g., social media listening) in addition to commissioning specific primary research
• Working closely together with the US regional Advanced Analytics team to support performance measurement activities and ensure the right use of existing data sources and support to answer business questions in the most effective way.
• Ensuring all planned market research is compliant and ensure "impact" is consistently being monitored along all projects.

Interested? For this role we're looking for the following education, experience and skills

Required:

• 7+ years successful track record in previous marketing communications/strategy, market research and performance measurement roles within the pharma industry (agency or client side) or consumer packaged goods (CPG).
• Candidates must currently live in the Atlanta, GA area or be willing to relocate

Preferred:

• Strong understanding of marketing strategy, brand management, media planning, primary market research methods and media program performance measurement.
• Knowledge of pharmaceutical industry and/or DTC/media planning is a strong plus.
• Demonstrated ability to lead through influence, align stakeholders, and drive delivery; people management experience is a plus when the role includes line management responsibilities.
• Ability to align and guide insights professionals on a common agenda with potentially conflicting priorities (through influence and collaboration).
• You possess strong quantitative, qualitative and interpretation skills, and you are a structured problem solver.
• Seek for improvement: you will look for the best way for UCB to plan and execute insights demand (allocation of resources, impactful techniques, re-use of methods and results)
• You have an agile mindset and love to test-and-learn.
• You are a crisp communicator and can tailor your communication style to technical and non-technical audiences alike. This means you can build a storyline to communicate the insights and corresponding recommendations to business leaders and serve as a constructive challenger to the business. .
• Analytical thinking, strong with numbers and insightful interpretation

This positions reasonably anticipated base salary range is $184,000 - $242,000. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.