Network Technician - DOCSIS Engineering - Sioux Falls, SD
 Midco | |
company vehicle
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 United States, South Dakota, Sioux Falls | |
 May 21, 2026 | |
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Job Summary:
The Network Engineering - DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to develop and enhance and grow our network to meet the customer's needs. The Network Technician - DOCSIS applies their specialized knowledge to build, maintain and support Midco's DOCSIS and PON access network delivery systems. Responsibilities: * Provide support of Midco's Access Networks by engaging knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks. * Provide support for multiple projects or aspects of the Fiber and HFC access networks. * Assist field with problem resolution on DOCSIS and PON networks. * Deploy DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware. * Perform network upgrades on all managed equipment including customer CPE. * Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks. * Keep Management up to date of engineering activities, issues, and progress. * Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships. * Asist with resolving outages quickly and completely, while providing optimal internal customer service. * Install system components as necessary. * Assist with testing programs with the Technology Group and Field Operations. * Compile timely, comprehensive, and accurate reports as requested. * Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record. * Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * High School Diploma. * Minimum 1 year networking experience. Preferred Qualifications: * Associate or bachelor's degree in networking or similar field. * Experience in the telecommunications field as a network technician. Job Level Position Requirements Network Technician II High School Diploma or GEDrequired. Minimum3yearsnetworkexperiencerequired.Experience intelecommunications industrypreferred. SCTE BPE,CCNA and CCTpreferred. Network Technician III High School Diploma or GED required. Minimum 5 years network experience required. Experience in telecommunications industry preferred. SCTE BPE, CCNA and CCT preferred. Mentor and resource for less tenured technicians. Work Environment: * May need to sit or remain stationary extended periods of time. * Extremely time sensitive deadlines to meet customer demand. Physical Demands: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs. * The noise level in the work environment is moderate. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. * Heavy keyboard/mouse usage required with repetitive movements. * Must remain at your desk or workstation for long periods of time. Mental Demands: * Ability to break down complex problems, evaluate multiple solutions, and make data-informed decisions. * Empathy to understand user needs and design solutions. * Collaboration to work with cross functional teams and explain technical concepts to non-technical users. | |