Director, Sales Operations

Excelitas Technologies Corp.
United States, Pennsylvania, Pittsburgh
2545 Railroad Street (Show on map)
May 20, 2026
ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors. ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL. The Director, Sales Operations is responsible for designing, optimizing, and governing the systems, processes, and performance insights that enable effective execution across the gotomarket engine, including Sales, Customer Service, Marketing, Product Management, and Commercial Operations. This position can be located in our Pittsburgh or Montreal offices. Building on a strong foundation in Sales and Revenue Operations, this role ensures data integrity, forecasting reliability, and actionable insights that support revenue growth, pricing effectiveness, and customer satisfaction. The Director leads the Global Sales Operations team, builds and scales sales enablement, and partners closely with IT to support both strategic priorities and daytoday commercial execution. GotoMarket Operations & Governance Own and continuously improve gotomarket processes, systems, and operating standards. Maintain governance for CRM usage, data quality, KPI definitions, and reporting consistency. Identify operational gaps, risks, and inefficiencies across the revenue funnel and drive corrective action. Sales Performance, Analytics & Insights Own funnel measurement accuracy, pipeline health, win/loss analysis, and forecast reliability. Translate complex data into actionable recommendations that improve execution and outcomes. Deliver clear, decisionready dashboards and performance insights to senior leadership. Systems, Tools & Sales Enablement Partner with IT to drive Salesforce and related system enhancements, automation, and usability. Lead and develop a global sales enablement function responsible for platform adoption, training, and user support. Ensure systems and workflows support scalable, disciplined execution across regions. Forecasting, Planning & Commercial Support Partner with Sales and Finance to support forecasting, planning, and performance measurement (including the use of Anaplan). Support Annual Strategic Plan and Operating Plan tracking, Sales Incentive Program measurement, and pricing insights. Collaborate with Marketing to improve lead generation, management, targeting, and campaign effectiveness. Requirements: Bachelor's degree in Business Administration, Finance, Information Systems, or a related field; Seven (7+) years of experience in GotoMarket, Revenue, Sales, or Commercial Operations; Strong background in sales analytics, forecasting, CRM governance, and performance reporting; Proven experience leading operations and/or enablement teams in a global or multiregional environment; Salesforce experience required; Anaplan and BI tools (e.g., Power BI, SAP Business Objects) preferred; Experience with AI to manage large data sets and convert to meaningful business insights and information; Experience with 80/20 methodology a plus; Ability to translate complex data into clear, executivelevel insights; Strong communication, influencing, and problemsolving skills. Please Note: This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR) No relocation offered for this position Must be a US Persons/No sponsorship offered for this position #LI-AM1 Equal Opportunity/Affirmative Action Employer Minorities/Females/Disability/Gender Identity/Sexual Orientation Excelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/