CRM Data Specialist, UMKC CRM Operations

CRM Operations

The CRM Data Specialist in the CRM Operations Department is responsible for maintaining, validating, and transferring data between the CRM system (Slate) and other systems such as the SIS (PeopleSoft). The role focuses on accurate and timely loading of applicant data and decision history, resolving errors, creating and running queries, and ensuring the integrity of application data across systems. This position is also responsible for loading and monitoring data files from external vendors and providing technical and operational support to the admissions team. Daily work is highly detail-oriented and repetitive, requiring strong troubleshooting skills and meticulous attention to data accuracy to prevent issues for students during the application and enrollment process.

Key Responsibilities:

1. Data Maintenance and Validation
2. Monitoring Processes
3. Loading External Data to Slate
4. Managing Data Feeds
5. Admissions Procedure Knowledge
6. Technical Skills Development
7. Visiting Student Application Processing
8. Internal Constituent Support
9. Support the UMKC's Office of Admissions recruitment efforts
   • Serve up to four primary shifts per month at the front desk, assisting with applicant inquiries and directing students as needed.
   • Maintain regular in-office hours to support the public-facing role of the Office of Admissions.
   • Provide support to the Office of Admissions and Orientation for events as needed
10. Professional Representation:

This position requires a proactive approach to data management, technical proficiency, and the ability to effectively support internal stakeholders.

Top of Form

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

• Bachelor's Degree in a related field preferred
• 2 years of CRM Data Managements experience preferred.
• Experience in Higher Education preferred

The anticipated hiring range for this position has been established as $15.00 - $19.25 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

For best consideration submit application materials by June 3, 2026. Position will accept applications until filled.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.