Life Safety/Security Communications Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Life Safety/Security Communications Specialist plays a critical role in protecting personnel and assets across multiple facilities through expert emergency response coordination and real-time monitoring. Operating from a fast-paced, multi-discipline operations center, you'll serve as the vital communication link between security teams, emergency services, facility operations, and crisis management professionals. Your situational awareness and quick decision-making will directly support business continuity and ensure appropriate responses to critical incidents. This position offers the opportunity to develop specialized skills in emergency dispatch, security systems management, and incident coordination while working with cutting-edge safety technology platforms.

• Process and dispatch emergency and non-emergency calls for security, fire, EMS, and HazMat incidents using Emergency Medical Dispatch guidelines, determining priorities and providing pre-arrival instructions per established protocols
• Monitor and respond to access control systems, surveillance camera feeds, fire alarm systems, and critical system alarms across multiple sites, assigning appropriate resources to investigate and address alerts
• Serve as liaison between site EHS, Facility and Corporate Security personnel and state/county emergency services and law enforcement during incidents and emergencies, coordinating response efforts
• Create, monitor, and manage work orders for multiple sites using Corrigo and other work request applications, ensuring timely completion and accurate documentation
• Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders, account for personnel during major events, and maintain communication with third-party monitoring companies
• Monitor and operate multi-site radio systems while maintaining video surveillance oversight to support comprehensive security coverage
• Complete incident reports using CAD systems, conduct research using available resources, identify and escalate priority issues, and suggest process improvements based on operational knowledge

• High School diploma or equivalent with demonstrated ability to work 12-hour shifts including days, nights, weekends, holidays, and during site closures (essential personnel designation)
• Proficiency in Microsoft Office Suite (Word, Excel) with strong data entry skills and ability to navigate multiple software applications simultaneously
• Excellent interpersonal and customer service skills with proven ability to remain calm under pressure, communicate clearly in writing and verbally, and function effectively in dynamic, high-stress environments
• Strong organizational and analytical abilities with exceptional attention to detail and capacity to multi-task while maintaining accuracy
• Willingness and ability to sit for extended periods, work both independently and collaboratively in team settings, and fulfill mandatory overtime requirements to cover call-outs and PTO
• Completion and maintenance of Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification (or commitment to obtain upon hire)

• Associate's degree in criminal justice, emergency management, or related field
• Two or more years of experience in security operations centers, law enforcement, emergency medical services, fire services, or related public safety disciplines
• Technical knowledge of C-Cure 9000 Access Control System, Milestone video surveillance systems, and CISCO phone systems
• Experience with threat assessment platforms, emergency mass notification systems, and fire system monitoring/impairment procedures
• Current CPR certification and Emergency Medical Technician (EMT) credentials
• Familiarity with Computer-Aided Dispatch (CAD) systems and incident reporting protocols

• Pittman Schedule: Most employees work a two-week rotating 2-2-3 schedule (Week 1: 4 days / Week 2: 3 days, alternating)
• 40-Hour Week Options: 1st, 2nd, or 3rd shifts available based on staffing needs
• Shift Differential: 8% and 10% differential pay for applicable shifts
• Scheduling determined by GROC Manager to meet operational requirements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.