Product Support Admin

LiftOne
United States, North Carolina, Charlotte
440 E Westinghouse Blvd (Show on map)
May 19, 2026
Description Position at LiftOne Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Product Support Administrator supports two business areas within LiftOne. The first being LiftOne's Connected Devices/Telemetry program by onboarding and training customers on the Hyster Tracker/Yale Vision portal and providing day-to-day support through a shared inbox and phone. The second being Service Contract administration by reconciling data across SAP, ServiceMax, and Telemetry systems for contract invoicing and related billing activities. Essential Functions * Maintain customer contracts and related data in SAP and ServiceMax * Support customer-facing telemetry implementations and portal onboarding (Hyster Tracker/Yale Vision) * Provide day-to-day support for the Telemetry Support email inbox. * Cleanse, validate, and reconcile data across the telemetry portal, SAP, ServiceMax, and Microsoft BI * Develop and maintain queries, reports, and dashboards; generate and distribute telemetry reporting for internal teams and customer reviews * Create, maintain, and invoice telemetry maintenance contracts (e.g., LTMA/STMA/Power-by-the-Hour) * Monitor contract terms and expirations; keep branch management informed of upcoming renewals/expiration * Process and code monthly telemetry invoices; manage third-party pass-through maintenance billing * Process third-party invoicing and vendor payments related to telemetry/contract services * Maintain accounts receivable cash postings related to contract maintenance units * Maintain appropriate records, files, and documentation in accordance with standard procedures * Perform varied, moderately complex tasks under minimal supervision while following established processes * Perform other duties as assigned; travel up to 10% as required Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Job Qualifications * High school diploma required; associate's degree preferred, or equivalent combination of education and 1-2 years of related administrative/support experience * Experience maintaining contracts, customer data, and/or billing records in business systems (ERP/CRM), preferably SAP and/or ServiceMax * Strong proficiency with Microsoft Office (Excel, Outlook, Teams); ability to work with reports and data sets (Power BI experience a plus) * Ability to cleanse, validate, and reconcile data across multiple sources; high attention to detail and commitment to data accuracy * Customer-facing communication skills, including the ability to train users on web-based portals/tools (telemetry platforms such as Hyster Tracker/Yale Vision preferred) * Ability to manage a shared support inbox/phone queue, prioritize requests, and provide timely follow-up to internal and external customers * Working knowledge of invoicing and accounts receivable processes (cash postings, 3rd-party pass-through billing, vendor payments) * Ability to read and interpret written procedures and manuals; ability to write routine reports and correspondence * Strong problem-solving and reasoning skills; ability to work with varied tasks under minimal supervision while following standard procedures * Ability to travel up to 10% as needed Preferred Qualifications * Excellent written and verbal communication skills; able to interpret procedures/manuals and write clear routine reports and correspondence * Strong attention to detail and ability to prioritize and follow through on multiple requests in a fast-paced environment * Comfortable performing basic business math related to invoicing and contract administration (percentages, proportions, discounts, etc.) * Demonstrated problem-solving skills; able to research issues, identify root causes, and resolve customer, data, and billing discrepancies Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. EEO/AA Employer. All qualified individuals are encouraged to apply.