Conference Services Manager

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

• Actively communicate with clients throughout the planning process to elevate meeting planner evaluation scores and ensure seamless execution.

• Conduct pre-convention meetings, site visits, and operational planning sessions.

• Manage the official client handover from the Sales Manager to establish a seamless transition serving as clients dedicated partner for all planning logistics.

• Utilize negotiation skills and creative communication to identify untapped revenue opportunities while maximizing hotel profitability and achieving upselling targets.

• Partner with the culinary team to develop, price, and execute creative menus and innovative events setups for groups.

• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.

• Create clear event orders, timelines, and execution plans for seamless operational delivery.

• Quickly evaluate operational alternatives and implement effective solutions under tight deadlines.

• Excellent knowledge of computers, specifically Delphi, Word, and Excel.

• Generate detailed resumes for the operating departments.

• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Prior experience in the field of hospitality with specific experience in catering sales is essential.

• Minimum of one year within the Hospitality Industry required.

• Must have experience at a similar size and quality hotel.

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.

• Knowledge of sales skills, revenue management, training, and motivation of peers.

• Knowledge of hotel features, benefits, and competing hotels within the market.

• Ability to execute appropriate action plans.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.