New

Service Specialist - ENS Product Services

Aleron
United States, Maine, Auburn
May 14, 2026
Description Job Title: Service Specialist - ENS Product Services Location: Auburn, ME (Remote) Employment Type: Temp (12 Months) Industry: Business Process Outsourcing Compensation: $22.00/Hour Schedule: 40 Hours/Week 1 ^st Shift About the Opportunity: Deliver exceptional customer support through phone, email, chat, and other communication channels. Resolve client inquiries and follow up on outstanding requests within established service level agreements. Maintain accurate documentation while supporting process improvements and team collaboration. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Provide high-quality support for product-related questions and service requests. Respond to customer inquiries through multiple communication platforms in a timely and professional manner. Track and follow up on unresolved items to ensure completion within SLA requirements. Build and maintain working knowledge of assigned products, policies, and procedures. Document all customer interactions accurately within internal systems. Use business systems and software platforms to manage client information and service requests. Identify opportunities to improve workflows and collaborate with leadership on process enhancements. Support and mentor newer team members while maintaining strong organization and prioritization skills. Job Requirements What You'll Bring: High School Diploma or GED 2+ years of experience in answering frontline calls and emails What Sets You Apart: Bachelor's Degree Highly responsible/accountable Ability to work independently while meeting SLAs/KPIs. Additional Information: Upon offer of employment, the individual will be subject to a background check. Ability to work remotely After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply