This Is Helix. Powered by You.
At
BMC Helix, we don't do ordinary. We're the
AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Principal Product Manager - Agent Marketplace
At BMC Helix, we believe meaningful AI doesn't start with the model, it starts with the data.
We're on a mission to help enterprises transform into specialized AI at scale and reset the limits of IT. The AI landscape has gone through incredible changes from 2015. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower IT, HR Managers, DevOps engineers, financial experts, product creators, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built?
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Own the endtoend vision, strategy, and roadmap for the expertcontributor product ecosystem, ensuring longterm marketplace health, scalability, and value creation.
- Lead product strategy for a dynamic, multisided marketplace, balancing supply and demand, improving operational efficiency, and driving highquality user outcomes.
- Build and optimize core marketplace features through structured experimentation, improving matching efficiency, fulfillment quality, conversion, retention, and unit economics.
- Develop a deep understanding of contributor and customer behaviors to refine pricing, incentives, quality frameworks, and engagement mechanisms.
- Partner crossfunctionally with Operations, R&D, Support, and GTM teams to continuously improve marketplace dynamics and align product decisions with organizational goals.
- Define, monitor, and act on critical marketplace KPIs to guide prioritization, diagnose friction, and identify opportunities for growth and efficiency.
- Champion scalable systems, workflows, and product experiences that maintain reliability and quality as the marketplace grows in volume and complexity.
- Advocate for exceptional user experience across both sides of the marketplace, ensuring intuitive, trustworthy, and highperforming product interactions.
- Influence senior stakeholders and crossfunctional leaders, driving alignment on strategy, tradeoffs, and execution across the broader product ecosystem.
To ensure you're set up for success, you will bring the following skillset & experience:
- 10+ years of Product Management experience building and scaling enterprise SaaS products.
- Direct experience owning a B2B app store, agent marketplace, or extensibility platform, including contributor onboarding, partner integrations, governance, and ecosystem health.
- Deep understanding of enterprise software buyers, including procurement, security, compliance, data governance, and multistakeholder workflows.
- Proven success building platform capabilities such as APIs, SDKs, integration frameworks, partner tooling, and developer experience.
- Experience driving supplyside and demandside growth in a B2B context, including quality frameworks, incentives, ranking/matching systems, and contributor lifecycle management.
- Strong SaaS product design and UX sensibilities, especially for complex enterprise workflows and multipersona experiences.
- Demonstrated ability to work closely with enterprise customers, channel partners, and system integrators to shape roadmap and drive adoption.
- Ability to lead crossfunctional teams (engineering, data science, operations, GTM) and influence senior stakeholders across a large organization.
- Educational background in computer science, engineering, or a related technical field, or equivalent practical experience.
Preferred Qualifications:
- 4+ years building or scaling enterprise marketplaces, extensibility platforms, or integration ecosystems, ideally with thirdparty developers, partners, or AI agents.
- Experience with multisided B2B marketplaces, including supply/demand balancing, contributor quality, pricing models, and marketplace economics.
- Strong analytical and experimentation background, including A/B testing, funnel optimization, ranking systems, and KPIdriven prioritization.
- Experience partnering with data science and engineering to build scalable matching, recommendation, or agentselection systems.
- Deep intuition for enterprise user behavior, including incentives, trust, governance, and compliance considerations in a marketplace environment.
- Background in AI/MLdriven products, agent frameworks, or workflow automation platforms.
Why Work Here? Because You'll Matter. We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up. Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere. EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
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BMC Software, Inc
May 12, 2026