Technical Support 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Location(s): Salem, VA

Position will primarily focus on working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft desktop products including but not limited to Windows, SharePoint, MS Office Suite (online), and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong customer service skills that include a "customer first" attitude. Position is responsible for end-user support throughout the district. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams - Required - 5 Years
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices - Required - 5 Years
• Ability to communicate effectively verbally and in writing with individuals and groups - Required - 5 Years
• Experience working with help desk request tracking and reporting tools - Required - 5 Years
• Strong Customer Service skills that include a "customer first" attitude - Required - 5 Years
• Provide computer training for field staff - Desired
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment - Desired
• Experience with creating training documentation - Nice to have

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.