Senior Provider Relations Liaison

Minimum Education
Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required)

Minimum Work Experience
5 years 5 years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Required)
6 years 6+ years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Preferred)

Required Skills/Knowledge
Demonstrated ability to drive growth through targeted relationship management.
Strong knowledge of healthcare systems and pediatric referral patterns.
Understanding of EMR/operational systems, EPIC preferred
Superior written/verbal communication.
Process improvement; stakeholder management

Functional Accountabilities
Research and Strategy

• Lead territory/service line plans using referral trends, NPI insights, and diagnosis/procedure code analysis; recommend growth strategies to leadership.

• Provide strategic counsel across committees focused on referring provider communications and access.

Provider Outreach & Relationship Management

• Prioritize top referring and highpotential practices; tailor value propositions; secure commitments to improved referral workflows.

• Coach liaisons on outreach planning and relationship tactics.

Access & Problem Solving

• Serve as a bridge to contact center, medical records, informatics, and operations; map the referral process and close gaps.

• Design satisfaction measures and trend reporting; champion process changes to improve provider experience.

CRM & Reporting

• Act as Salesforce superuser; partner with CRM admin on data hygiene, integrations (e.g., EMR), workflows, and enhancements.

• Own dashboards and analytics; deliver actionable insights to leaders; ensure negative impacts are mitigated.

Program & Project Leadership

• Lead special initiatives (intake/triage center, new market/service line expansion, physician onboarding programs).

• Manage project plans, KPIs, and stakeholder communication; document improvements and scale best practices.

Stakeholder Engagement & Collaboration

• Partner with service line chiefs and marketing to align messaging and campaigns; represent provider voice in operational forums.

• Facilitate working groups across departments to resolve systemic barriers.

People Leadership & Development

• Mentor coordinators and liaisons; standardize outreach cadences; support onboarding and skills development.

• May oversee interns or project teams; contribute to performance feedback.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance