Network Engineer - II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Location: Irving, TX

Duration: 12 months

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer workgroups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

• Technically aligned Associate's Degree or Bachelor's Degree with one or more years of relative work experience
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.