New

Collections Representative

University of California - San Francisco
34.20
United States, California, Emeryville
6425 Christie Avenue (Show on map)
May 04, 2026
Follow Up Collection Representative is responsible for collections and resolution of all inpatient and outpatient accounts with commercial insurance balances across various work queues. Follow up Representatives conduct proactive follow up with payors regarding nonpayment, underpayments or incorrect payments in a stratified manner, calculates expected reimbursement and recommends legal assignment when needed. Follow up Collection Representatives reconcile the accounts to closure and work inpatient and outpatient accounts. Follow Up Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: Epic System, Cirius Billing System, Revenue Cycle Pro and Multiple Payor Websites. There is frequent contact with insurance company representatives, hospital and clinical departments. Follow Up Collection Representative is responsible for collections and resolution of all inpatient and outpatient accounts with commercial insurance balances across various work queues. Follow up Representatives conduct proactive follow up with payors regarding nonpayment, underpayments or incorrect payments in a stratified manner, calculates expected reimbursement and recommends legal assignment when needed. Follow up Collection Representatives reconcile the accounts to closure and work inpatient and outpatient accounts. Follow Up Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: Epic System, Cirius Billing System, Revenue Cycle Pro and Multiple Payor Websites. There is frequent contact with insurance company representatives, hospital and clinical departments. Requirements: -HS Diploma or GED -Two or more years of experience working in hospital billing office environment. -Excellent of hospital billing and collections, including skillset for billing and collections of packaged claims, stop losses, per diems, carve outs and other contract terms and conditions and CPT, ICD, DRG, and HCPC codes.. -Understanding of Professional Fees. -Strong analytical and organizational skills, interpersonal, verbal, and written communication skills. -Excellent of computer operation to include MS Office, keyboard functions, calculator, copier and fax machine operation. -Proactive and assertive account resolution skills. -Must be a motivated individual with a positive and exceptional work ethic. -Ability to follow directions and written procedures. High attention to detail is essential. -Ability to balance assertiveness with compassion for the patient and others. -Must be able to work onsite in our Emeryville office with the possibility of working remote from time to time. Preferences: -Medical terminology experience. -ICD, CPT4, HCPCS, DRG coding experience. -Understanding of HIPAA rules and regulations. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Requirements: -HS Diploma or GED -Two or more years of experience working in hospital billing office environment. -Excellent of hospital billing and collections, including skillset for billing and collections of packaged claims, stop losses, per diems, carve outs and other contract terms and conditions and CPT, ICD, DRG, and HCPC codes.. -Understanding of Professional Fees. -Strong analytical and organizational skills, interpersonal, verbal, and written communication skills. -Excellent of computer operation to include MS Office, keyboard functions, calculator, copier and fax machine operation. -Proactive and assertive account resolution skills. -Must be a motivated individual with a positive and exceptional work ethic. -Ability to follow directions and written procedures. High attention to detail is essential. -Ability to balance assertiveness with compassion for the patient and others. -Must be able to work onsite in our Emeryville office with the possibility of working remote from time to time. Preferences: -Medical terminology experience. -ICD, CPT4, HCPCS, DRG coding experience. -Understanding of HIPAA rules and regulations.