Warranty Manager (CMD-501) (2877)

Job purpose

Manage all activities in the Warranty Departments at the branch level. Oversee the investigations of the claims process. Verify coverage of machines and audit the claims process for each business unit/branch. Provide research and resolution to escalated warranty issues between branches and Manufacturers.

Duties and responsibilities

• Train Warranty Personnel to understand the most current manufacturers' warranty policies
• Train and guide technician, admin and management at the branch level in the warranty process.
• Identify and implement process improvement within the Warranty Department and branch levels.
• Implement best warranty practices at the branch level.
• Follow up on all rejected and partial paid claims with branch personnel
• Audit branch, claim submissions are received within 30 day guidelines set forth by manufacturer
• Review internal trend system for all aged warranty jobs
• Other duties as assigned

Qualifications

• Minimum of 8 years of experience with a heavy equipment dealer/distributor
• Minimum of 5 years of experience with claims administration and or customer service
• GED or High School Diploma

Knowledge, Skills, and Abilities

• Display analytical skills necessary to resolve conflict
• Demonstrate leadership skills to motivate and manager an experience team
• Excellent interpersonal, communication and customer service skills
• Strong organizational skills to manage multiple tasks concurrently
• Develop and maintain positive working relationships with internal and external customers
• Strong Microsoft office skills, including Excel, PowerPoint, Word, and Outlook

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.