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Remote New

Intern - Undergraduate

Deltek, Inc.
life insurance, tuition reimbursement, 401(k)
United States
May 01, 2026

01-May-2026


SRE & Supportability Operations Analyst - Intern

US (Remote)

10945BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Position Responsibilities

What You'll DoSRE Track - SR Automation Consolidation

  • Inventory all existing SR automation workflows across the SRE organization, including formally documented and informal/tribal scripts.
  • Audit each automation for reliability, documenting trigger mechanisms, execution platforms, success/failure rates, dependencies, error handling, and ownership.
  • Identify duplicated automation across teams and quantify the cost of fragmentation in manual toil hours and incident impact.
  • Perform root cause analysis on the top failing automations and map current SR automation architecture, including integration points and single points of failure.
  • Produce a consolidation blueprint mapping each automation to its target state - merge, retire, or rewrite - along with standard patterns and templates for future automations.
  • Deliver a phased migration roadmap with effort estimates, risk assessment, and recommended sequencing.
Supportability Track - Monitoring Coverage & Tooling Rollout
  • Map current monitoring and observability coverage across services and environments, identifying gaps in alerting, dashboarding, and telemetry.
  • Assess existing tooling adoption and effectiveness across Supportability workflows.
  • Develop a tooling rollout plan to expand monitoring coverage to underserved areas.
What You'll Deliver
  • SR Automation Master Inventory with full metadata per automation
  • Automation Duplication Report (cross-team overlap analysis)
  • Reliability Assessment per automation (success rates, failure modes, MTTR)
  • Top 10 Failing Automations Root Cause Analysis Report
  • SR Automation Architecture Diagrams (current state)
  • Consolidation Blueprint with per-automation target-state mapping
  • Standard Automation Patterns and Templates
  • Phased Migration Roadmap with Effort Estimates
  • Monitoring Coverage Map and Gap Analysis
  • Tooling Rollout Plan
  • Leadership Review Presentation and Complete Documentation Package

Qualifications


  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, Systems Engineering, or a related field.
  • Familiarity with SRE concepts - reliability, incident management, automation, and toil reduction.
  • Exposure to ticketing systems (ServiceNow or similar) and automation platforms (Ansible, Terraform, or scripting languages like Python/Bash).
  • Strong analytical skills - you'll be digging into logs, failure data, and automation workflows to identify patterns and root causes.
  • Excellent written and verbal communication skills for stakeholder interviews, documentation, and leadership presentations.
  • Ability to manage parallel workstreams and stay organized across two reporting lines.
  • Self-directed with the ability to synthesize findings from multiple sources into clear, actionable deliverables.
Nice to Have
  • Experience with cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code tools.
  • Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, PagerDuty, or similar).
  • Understanding of ITIL/ITSM processes and service request lifecycle.
  • Exposure to containerization and orchestration (Docker, Kubernetes).
  • Previous experience with process mapping, root cause analysis, or operational auditing.

Career Interests

Intern

Compensation Info

The U.S. hourly range for this position is $16.00 - $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

Intern

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

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