Tourist Information Counselor

Begin an exciting role as a Tourist Information Counselor with the Department of Transportation. This position allows you to assist travelers, share important information, and represent Pennsylvania tourism. You will support guests, maintain displays, and help keep the Welcome Center running smoothly. Join a team that focuses on great service and positive experiences for the traveling public.

This position helps travelers plan their visits by providing accurate information, maintaining Welcome Center operations, and supporting tourism outreach. As a Tourist Information Counselor, you will perform the following duties:

• Customer Assistance: Provide directions, travel guidance, and helpful information for visitors
• Center Operations: Open and close the Welcome Center and maintain a neat and organized environment
• Literature Management: Restock and organize brochures, supplies, and display materials
• Reporting Duties: Complete daily reports and track visitor counts and reservation activity
• Communication Support: Share questions and concerns with supervisors to improve operations
• Travel Participation: Attend required meetings, shows, and tours to support tourism outreach

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• On call shifts can range from 7:00 AM to 7:00 PM, (temporary work hours are 9:00 AM to 5:30 PM), 7 days per week
• Shifts vary and working hours are based on operational need.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Fulton County PennDOT Welcome Center: I-70 westbound, 1/2 mile north of PA/MD border.
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, and entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.