Sr. Director, Supply Chain Network Performance and Efficiency

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Sr. Director, Supply Chain Network Performance and Efficiency is a key member of the Supply Chain leadership team. This position is responsible for the development and implementation of our supply chain network strategy. The Sr. Director, Network Performance and Efficiency will lead a team at the center of our operations, leveraging advanced analytics, engineering, process design, and modeling to optimize supply chain outcomes. The Sr. Director will collaborate closely with operations, transportation and logistics, customer delivery, planning and cross-functional internal and external partners. This role will report directly to the Senior Vice President, Supply Chain.

What You Will Do

• Own the development and implementation of Macy's multi-year supply chain network strategy, translating mid and long-term business priorities into actionable plans.
• Develop robust modeling of supply chain network storage and throughput capabilities.
• Optimize the utilization of Macy's supply chain network prioritizing and balancing customer, operational, and financial outcomes.
• Drive visibility and accountability to network performance adherence to SLAs, developing advanced sensing and corrective capabilities.
• Identify opportunities to improve network efficiency through process design, engineering, and standardization.
• Accelerate the advancement of network analytics from reactive reporting to predictive sensing and automated adaptivity.
• Partners across supply chain centers of excellence (transportation and logistics, planning, operations, customer delivery, finance, technology).
• Prioritizes forecasting precision and insight to enable proactive decision making and stronger operational execution.
• Integrate sales and operations planning to support timely, efficient inventory flow.
• Optimize assortment and inventory placement across the fulfillment network.
• Attract, develop, and retain a high-performing team with strong attention to detail.
• Challenge conventional approaches to improve methods, tools, and outcomes.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Preferred location: Midwest or Northeast region.

Skills You Will Need

Leadership: Proven ability to develop high-performing teams, foster a culture of engagement, inclusion, and community, and drive results through effective leadership.

Decision-Making: Ability to make effective decisions and manage multiple processes in a fast-paced environment, prioritizing tasks, and resources to meet operational and financial performance requirements.

Communication and Collaboration: Open and continuous communication skills, with the ability to build trust and credibility, and effectively present information in a clear, concise manner to stakeholders at all levels.

Process Improvement: High-level understanding of Six Sigma or Lean process improvement methodologies, applying these principles to drive efficiency and effectiveness within operations.

Inventory Management: Proficiency in inventory control methods, demand forecasting, and inventory optimization techniques, ensuring efficient utilization of resources and timely product flow.

Production Planning: Strong knowledge of production planning principles, capacity management, and scheduling techniques, facilitating effective resource allocation and production scheduling.

Team Development: Skill in managing and developing direct reports, fostering individual growth and performance excellence, and building effective teams.

Financial Acumen: Strong financial skills and understanding of supply chain metrics to drive business results and make informed decisions.

Customer Focus: Create a customer-focused environment where excellent service is provided to all customers, ensuring business decisions align with customer needs and expectations.

Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other relevant business software to effectively analyze data and communicate information.

Adaptability: Ability to adapt to changing priorities and demands.

Who You Are

• Bachelor's degree required.
• 10-15 years of supply chain experience (analytics, engineering, operations, planning, process improvement, logistics, automation, technology).
• Advanced understanding of fulfillment, store delivery, off-price, luxury, and furniture and bedding supply chain solutions.
• A passion for identifying complex opportunities or challenges and developing innovative solutions.
• Demonstrated leadership and talent development experience.
• Strong communication skills, with the ability to present information clearly and concisely and keep stakeholders informed.
• Ability to plan and execute multiple complex initiatives.
• Strong problem-solving skills, including the ability to identify issues and address them directly.
• Proven success working cross-functionally, with experience in network operations, continuous improvement, transportation, engineering, technology, and planning.
• Demonstrated change management skills.
• Strong financial acumen with the ability to develop insightful, value-added, and actionable analyses.
• Frequent use of computers and other technology required to perform job duties, including handheld electronic devices.
• May involve reaching, crouching, kneeling, and stooping; may require color vision.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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