New

Customer Service Representative

TEKsystems
$17.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
May 01, 2026
Description Pacific Time Zone candidates are preferred* This position is responsible for providing customer support for photovoltaic (PV) and battery energy storage systems, as well as performing associated administrative tasks required for daily operations. The role involves receiving customer claims, conducting initial analysis, and properly categorizing each claim to ensure it is prepared and cleared up for the next stage of processing. The position also requires continuous follow up on assigned claims to ensure timely resolution and proper closure. * This position will act as an intermediary between customers and engineers/technicians, receiving customer claims through multiple channels (email, website, ticketing systems), analyzing the issue, gathering missing information, routing appropriately, and maintaining ongoing communication until resolution. Claims often remain open for weeks or months, requiring strong followthrough and organization. Key Accountabilities * Provide customer support for photovoltaic (PV) and battery energy storage systems, addressing technical, operational, and warranty-related inquiries. * Receive, review, and analyze customer claims to determine validity, required actions, and appropriate routing for next processing steps. * Accurately categorize and sort claims in accordance with established workflows to ensure each claim is cleared to proceed to the next stage. * Act as a liaison between customers and manufacturer engineering and quality assurance (QA) teams, facilitating effective communication regarding technical issues, root cause analysis, and corrective actions. * Follow through on assigned claims from initial receipt through final resolution, ensuring timely progress, proper documentation, and closure. * Maintain accurate and organized records for each claim, including status, actions taken, and supporting documentation. * Prepare and present claim summaries, status updates, and relevant records to management as requested. * Perform administrative and operational tasks related to claim processing, tracking, reporting, and customer support activities. Additional Skills & Qualifications * Preferred Qualifications: - Experience working with SAP (preferred but not required) - Supporting technical products or field service operations - Experience coordinating with external vendors or thirdparty service providers - Familiarity with logistics coordination or administrative support activities - Experience working with ticketing or case management systems * NicetoHave Skills - Experience supporting solar, energy, or battery systems Exposure to: - Adobe Sign - Order processing or logistics workflows - Prior experience at a large, matrixed organization - Comfort supporting both legacy and newer product lines - Ability to act as a backup for existing employees on administrative or SAPrelated tasks Experience Level Intermediate Level #prioritywest Job Type & LocationThis is a Contract position based out of san diego, CA. Pay and BenefitsThe pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.