Data Quality Specialist

• This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.

High school diploma or equivalent

• Associate or bachelor's degree preferred with any related experience, such as data entry, Microsoft suite of products, Blackbaud products, CRM database systems.
• Exhibits behavior that supports the mission, vision, and values of the University of Georgia.

• Strong attention to detail and proofreading skills
• Strong organization, prioritization, and time management skills
• Strong reading comprehension skills
• Excellent analytical, problem-solving, and decision-making skills
• Excellent verbal and nonverbal communication skills and the ability to deal effectively and professionally with a variety of people
• Self-starter, takes initiative, and can work independently as well as in a team environment
• Ability to follow directions and meet deadlines
• Ability to receive constructive feedback on a regular basis pertaining to overall performance and internal metrics
• Demonstrated superior customer service skills
• Proficiency in Microsoft Excel and Microsoft Word
• High standard of professionalism and adherence to confidentiality
• Ability to adapt to new technology
• Display learning agility, which is the ability and willingness to learn from experience and apply that to new situations in a successful manner
• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
• Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting is expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.

• Work in a standard office environment
• Sit and work at a computer workstation for an extended amount of time
• Work using electronic mail, telephone, face-to-face discussions, and paper form correspondence
• Communicate effectively in writing, speaking, and listening
• Apply skills and knowledge across a variety of tasks to perform successfully in new situations
• Organize and establish priorities; remember details; multitask
• Lift and/or move up to 20 pounds
• Walk, stand, stoop, lift, kneel, climb

• Review the work of other system users-interpret information; identify missing, incorrect, or incomplete items.
• Demonstrate expertise in researching, documenting, and rectifying inaccurate updates.
• Exhibit strong skills in reading comprehension, attention to detail, ability to focus, critical thinking, and learning agility in both data input and data review.
• Possess the ability to make decisions and exercise judgement based on knowledge in processing individual records by applying fundamental concepts across tasks, projects, and assignments.
• Access, download, and review audit reports for daily changes.
• Utilize additional quality assurance documents via query or established reports for general clean-up projects for the database.
• Communicate with users in a timely manner regarding any updates that need further processing or explanation.
• Maintain good relations with system users to promote a helpful and positive educational experience regarding the use of the database.
• Provide guidance to users verbally or in written form when further instruction is necessary.
• Master use of the departmental error workflow system.
• Consult with supervisor on complex issues requiring more in-depth knowledge of the CRM system.
• Identify key areas for automation to enhance strong data hygiene practices.
• Review system for duplicated records for merging.

• Master system processes with special attention to detail and accuracy.
• Possess the ability to make decisions and exercise judgement based on knowledge in processing individual records by applying fundamental concepts across tasks, projects, and assignments.
• Monitor the departmental e-mail account and process emails submitted; Interpret requests from campus users and other constituents based on well-developed critical thinking skills; Respond in timely manner to all requests, either verbally or in written format, upholding departmental and University standards for confidentiality.
• Search and process real-time biographical updates, including but not limited to deaths, marriages, name changes, and employment changes of constituents using sources such as newspapers, vendors, magazines, and online sources.
• Compare current CRM system data to determine accuracy of independently researched information or information provided by non-departmental employees.
• Scan or direct image documentation for confirmation of research, updates, constituent profiles, etc.
• Establish relationships between family members, employers, etc., based on research conducted or via submitted updates.