Inside Sales Manager

POSITION PURPOSE AND SUMMARY

The Inside Sales Manager is committed to providing excellent services. You will be responsible for providing rapid response, managing inbound/outbound inquiries, reservation requests, customer calls and emails for business supporting an existing client base. This includes maintaining, and growing relationships with ESA accounts. The Inside Sales Manager will play a fundamental role in achieving revenue goals and winning opportunities. A winning attitude and a willingness to embrace a fast-paced environment will be key to success in this role.

MAJOR / KEY JOB DUTIES

* Follow up and win inbound sales through prompt response to all leads ensuring all reservation requests and inquiries are completed timely.
* Achieve individual and team revenue, performance, and response goals and other performance metrics assigned.
* Routing qualified opportunities to the Business Development team for advanced qualification.
* Work collaboratively with Regional Revenue Managers as well as Regional Director of Field Sales to negotiate rates and determine appropriate placement.
* Use effective sales and negotiating skills to achieve rate targets in pursuing and winning business.
* Maintain accurate customer information within CRM.
* Ability to handle multiple projects, inquiries, and incoming requests simultaneously.

OTHER DUTIES

Sales Activities

* Meet team performance, revenue, and booking benchmarks.
* Maintain productive, professional relationships with internal support partners, clients, and team members.
* Maintain timely, accurate, and thorough documentation of all sales activities and entries within the CRM program.
* Participate in periodic sales promotions, and sales activities as appropriate.
* Communicate proactively with leadership to provide needed information and support and ensure collaborative efforts across the company to drive sales effectiveness and client satisfaction.
* Earn the confidence and respect of others through a positive and energizing style.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

LANGUAGE SKILLS:

* Fluent in the English language.
* Excellent verbal and written communication skills.
* Excellent interpersonal communication skills including effective listening.

SELLING SKILLS AND INDUSTRY KNOWLEDGE:

* Demonstrate effective negotiation skills.
* Critical problem-solving skills.
* Thorough knowledge of ESA, hotel, and travel industry.
* Self-motivated with strong time management skills and demonstrated ability to meet/exceed goals and achieve performance metrics.
* Ability to manage multiple tasks simultaneously; must function well under pressure and remain positive and constructive under stress.

ENVIRONMENTAL JOB REQUIREMENTS

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Some travel is required -- typically 10-20%.

MINIMUM QUALIFICATIONS

* Associates degree, at least 3 years sales experience; or the equivalent combination of the two.
* Must be pro-active and knowledgeable of creative sales activities and client interactions.
* Must be able to work a flexible schedule to include infrequent morning, evenings and/or weekends.
* Must possess a valid driver's license and have reliable transportation.
* Experience with Microsoft Office software including Word, Excel, and PowerPoint, CRM.

PREFERRED QULIFICATIONS

* Bachelor's Degree preferred but not required.
* Hotel sales experience, particularly in the extended stay niche, is preferred but not required.