Production Operations Associate I

Locations: New York, NY -- Remote

Job Description:

• Perform routine operational tasks following established procedures.
• Monitor production systems and escalate issues as needed.
• Maintain accurate logs and documentation for compliance and audit.
• Assist in process improvements and participate in team projects.
• At senior levels: mentor junior associates and coordinate small workstreams.

Must haves:

• Communication skills
• Ability to work remotely and independently
• Self starter
• Strong Excel skills (filters, pivots, formulas, status tracking)
• Comfort working with large retailer lists and prioritization
• Ability to explain technical requirements in plain language
• Writing clear, concise outreach emails and follow ups
• Persistence & follow up
• Staying on top of retailers and vendors without burning relationships
• Critical thinking
• Spotting patterns in retailer readiness (e.g., same POS vendor causing delays)
• Professional confidence
• Engaging with large national retailers and vendors as a credible program representative
• Adaptability
• Adjusting outreach and sequencing based on state priorities or readiness data

Nice to have:

• Identifying whether a blocker is hardware, software, processor, or certification-related
• Accurately identifying and capturing issues for escalation
• Prior experience and knowledge with payments, POS systems, or retail IT
• Familiarity with government or regulated programs
• Data analytic skills, with power BI skills
• Meeting facilitation with internal and external stakeholders

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.