Program Manager - Evangeline's House

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Program Manager of Evangeline's House is responsible for the program operations within contractual requirements. Ensuring temporary shelter, care, compassion, meals, and supervision are provided for up to six (6) Washington State foster care youth (12-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 60 days while awaiting placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee operations under The Salvation Army's mission statement and ministry to children
• Supervise and coordinate childcare workers and shift supervisors
• Coordinate special needs of individual children
• Ensure implementation of program structure
• Ensure the physical needs of the program are met
• With the support of the Human Resources, ensure recruitment needs are met for the program, including sorting candidates, scheduling and attending interviews, and recommending candidates for hire
• Participate in new hire onboarding and ensure ongoing position specific training is provided
• Conduct twice-monthly lead meetings and monthly staff meetings
• Complete annual Focal Point Performance Reviews for all staff
• Ensure schedule aligns with licensing requirements
• To meet program needs, provide back-up for staff to ensure adequate coverage
• Ensure all employees' timecards are audited for errors and signed at the beginning of each week
• Participate in program on-call schedule
• Ensure medical appointments are scheduled to meet all children's medical needs
• Arrange transportation for children's appointments as needed
• Make arrangements to provide for the cultural needs of all children
• Work with the HEART program to ensure children are enrolled and attending school
• Intervene with DSHS, counselors, therapists, teachers, and parents when necessary
• Work directly with DSHS regarding placement and movement of children
• Report incident reports and suspected abuse/neglect within licensing requirements
• Refer children for counseling, developmental, psychological, medical, and dental services
• Oversee contract and WAC compliance is maintained within program
• Work with DSHS Licensor, contract administrator and Health Dept for audits and compliance related items
• Maintain supply inventory as necessary
• Submit repair requests to maintenance
• Conduct monthly fire drills and report results in writing per licensing requirements
• Coordinate the use of facility space for maximum utilization and safety
• Assist in development and recommend revisions of program and practices
• Review, recommend, and revise program forms utilized by employees
• Performs other duties as assigned

EDUCATION AND WORK EXPERIENCE:

• A bachelor's degree from an accredited college or university and one (1) year of similar, full-time experience working with vulnerable youth populations
• An associate's degree from an accredited college or university and two (2) years of similar, full-time experience working with vulnerable youth populations
• Three years of similar, full-time experience working with vulnerable youth populations

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must be at least 21 years of age
• Pass a Criminal Background Check
• Pass a Washington State Background Check
• Possess a valid Driver's License with clear driving record; ability to clear a Motor Vehicle Records check
• Successfully complete TSA Driver Training upon hire and annually thereafter
• Produce current negative TB test results; bi-annual negative TB test results required
• Have or obtain prior to working with youth, Child and Infant CPR, Adult CPR, and First Aid
• Have or obtain prior to working with youth, training on Bloodborne Pathogens
• Have or obtain prior to working with youth, WA Food Handler's Card
• Must obtain annual Mandated Reporter training
• Have or take de-escalation and restraint training (Right Response)
• Due to the nature of the position, must possess a high level of integrity and confidentiality
• Supervise staff members in an appropriate and ethical manner
• Conflict resolution skills
• Model appropriate social and interpersonal behaviors for youth and staff
• Ability to manage employees and youth successfully with the department structure
• Proficient in typing, organizing, and filing
• Excellent written, verbal, and interpersonal skills
• Effectively work with a diverse population in a team environment
• Capable of auditory and visual supervision; verbally and physically interact with children in care
• Possess skills/abilities to successfully work with the challenging behaviors of youth in care
• Effective communication and problem solving skills
• High personal standards of cleanliness and thoroughness
• Be available to be on call to cover other shifts; to include weekends, nights, and holidays to meet program needs

SOFTWARE-RELATED SKILLS:

• Working knowledge of Microsoft Office Suite and other program applicable software
• Working knowledge of integrated database applications and ability to use new software programs with basic training

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate multi-line telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 30 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to sweep, clean, do laundry, and perform other janitorial tasks to meet program needs

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

• The work is typically performed in a home-like environment with studio rooms for the youth in care, communal living areas, and shared office spaces
• Fast-paced environment with frequent interruptions requiring adaptability, compassion, and resilience
• Frequent loud noises due to group conversations, TV or music playing, and youth in mental health crisis
• Irregular hours, including nights, weekends and holidays, to meet program needs

Work Schedule / Location:

Five days per week to meet program needs / In-person at Spokane Citadel Corps in Spokane, WA

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunities for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.