Position Details
Position Information
| Recruitment/Posting Title |
Senior Receptionist Patient Scheduler |
| Job Category |
Staff & Executive - Administrative & Support |
| Department |
RSDM - OMFS |
| Overview |
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (
RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide,
RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Senior Receptionist Patient Scheduler within the Department of Oral and Maxillofacial Surgery at the Rutgers School of Dental Medicine (
RSDM).
Under general supervision, the Senior Receptionist Patient Scheduler carries out a variety of front desk services; serves as a receptionist, maintain appointment schedules, request charts, post payments, enters and updates patient demographic and insurance information and collect copayments. The Senior Receptionist Patient Scheduler also ensures that all registrations are complete and accurate, and that pertinent data is obtained from patient and entered into the computer system or updated as needed. Additionally, the Senior Receptionist Patient Scheduler develops and maintains good customer relations skills.
Essential Duties and Responsibilities include the following:
- Registers patients presenting for treatment at Rutgers School of Dental Medicine. Enters all demographic and insurance information into appropriate computer system. Checks patients' identification as required by RSDM policies. Audits patients' data, such as address, to ensure the information is current.
- Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
- Ensures that the designated insurance copayment is collected before patients are seen by students.
- Greets patients and visitors and explains clinic procedures and answers routine questions.
- Accurately schedules appointments. Provides patients with information such as directions, pre-visit instructions, insurance form requirements, etc.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Directs patients to the correct area of the dental school (Special Needs, Pediatric Dentistry, Oral Med, etc.).
- Informs students of their patients' arrival. Takes messages for students and advises them of patient appointments. Confirms appointments with patients.
- Reviews list of patients scheduled and outstanding balances to ensure that we are in compliance with NJDS Standard Operating Procedures and that patients are not delinquent.
- Calls patients with scheduling recall reminders, and advises them as needed to make payments. Arranges for scheduling with financial coordinators if required.
|
| FLSA |
Nonexempt |
| Grade |
155 |
| Salary Details |
|
| Minimum Salary |
23.090 |
| Mid Range Salary |
23.590 |
| Maximum Salary |
24.300 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
35.00 |
| Daily Work Shift |
Day |
| Work Arrangement |
This position requires a fully on-site work arrangement. |
| Union Description |
Teamsters 97 |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
PERS |
Qualifications
| Minimum Education and Experience |
- Two (2) years of progressively responsible clerical experience required, including receptionist and scheduling duties.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Excellent interpersonal and communication skills.
- Must be computer literate, including proficiency in Word and Excel.
|
| Preferred Qualifications |
- Preference will be given to those with hospital or medical office setting.
- Associate's degree preferred but not required.
- Bilingual preferred but not required.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
PHYSICAL
DEMANDS:
- Computer work will be extensive.
- Lifting up to 25 lbs.
WORK
ENVIRONMENT:
- Medical Office setting; moderate noise level.
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST0845 |
| Posting Open Date |
04/24/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers Biomedical and Health Sciences (RBHS) |
| Home Location Campus |
Newark (RBHS) |
| City |
Newark |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Apr 23, 2026