Volunteer Coordinator

Location:Kanab, Utah

Hiring Range:This position's hiring range isanticipatedto be $21 per hour -$23 per hour,plus benefits!

Position Summary:People comefrom all over the world to Best Friends Animal Sanctuary to engage with our animals, staff and learn more about our life saving work.TheDogtown Volunteer Coordinatoris part of the teamwho isoftenthe first impression of Best Friends.They coordinate the activities of our volunteers andactas a liaison working to ensure that everyone has an exceptional Sanctuary experience.Our Volunteer Coordinators thoroughlydemonstrateanunderstanding of the link between Best Friends' culture and mission,and theimportant roleit plays in helping to inspire and influence volunteers to continue in our lifesaving work to Save Them All.

Culture Statement and Responsibility:

We believe in treating everyone with kindness and compassion, building trust throughauthenticity,and followingthrough oncommitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team memberis responsible forcreating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Essential Duties and Responsibilities:

• Greet volunteersinDogtown HQandensure that theyare properly registeredandhaveviewedrequiredsafety videos.
• Maintain all forms and supplies needed for volunteers.Provide volunteers with allthe equipmentand materials needed for their assignment.
• Manage dog sleepoverprogram;checkin/out dogs, providing volunteers with supplies and information. Accurately track sleepover metrics for monthly reporting.
• Coordinate volunteerassignmentlocationsand work with Dogtown staff to keep volunteers engaged with meaningful tasks.
• Checkinwith volunteers on a regular basis to ensure that they are having a rewarding visit.Answer volunteer questions and/or concerns and provide guidance as needed.
• Provide special tours of the department as requested.
• Partner with Dogtown staff todetermineneeds or problems. Report issues and recommendations to Volunteer Engagement Manager.
• Be knowledgeable and informedregardingcurrenttrendsand materials about animal welfare.Keep up with relevant information aboutBest Friends as well asthe animalsin our care(i.e.adoptions, special needs,behavior,etc).
• Complete dog behavior training and modelappropriate doghandling techniques. Periodicallyassistwith feeding, medicating, walking, and interacting with office dogs.
• Collaborate with other departments and divisions to ensure that volunteer policies and procedures supportthe BestFriends Strategic Plan. This includes monthly meetings with the companywide Volunteer Engagement Team as well asperiodic meetings with the Visitor and Community Engagement Team.
• Assistin the management of the Local Volunteer program and Gold Star Volunteer program.Assistwith sourcing content for monthly newsletters.
• Learn and master all aspects of the volunteer management system (Digital Cheetah) and shelter operations software (ShelterLuv), asnecessary for the role.
• Provide support forSanctuaryvisitor engagement activities such as Discovery Weekend, Friends & Founders,andRunning a LifesavingSanctuary;as well as occasional off-site activities such asadoptionpromotionsor other community events.This may includerepresentingthe Sanctuary Volunteer Engagement Team at non-local eventssuch asSuper Adoption, BF National Conference,Navajo Nation clinics, or other promotional events.
• Work with leadership to continuously improve visitor and volunteer engagement experience. Work across departments toidentifynew opportunities, develop engagementstrategies,and evaluate success.
• Deliver superior customer service in every interaction (phone, email, and in-person) with volunteers, visitors and other Sanctuary guests and staff in a friendly, informative, and professional manner.
• Other duties as assigned.

Skills and Experience:

• Minimum of 2 yearscustomer service experienceinapublic facing role.Experience working with volunteersor in the tourism industryis a plus.
• High levelof interpersonal skills,teamplayer, personable, professional, and able toget alongwith people fromdifferent backgrounds, as well as the ability to handle sensitive and confidential situations with tact and diplomacy.
• Ability to listen to volunteer concerns with empathy. Discretion and confidentiality area must.
• Ability to make sound judgments, work independently in a fast-paced environment, and multi-task.
• Excellent verbal and writtencommunicationskills.Outstanding organizational skills and attention to detail.
• Ability toadvocate forBestFriends'position on various issues.
• Prior knowledge or willingness to learn basic dog handling skills and behavior knowledge.
• Proficiencywith Microsoft Office products including Word,Exceland Outlook; familiarity with shelter software/volunteer management software, or desire to learn.

Physical Requirements:

• Must be able toliftupto50 pounds.
• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Periodichandling anddailyexposure to dogs of all sizes, temperaments, and medical status.
• Daily hours and days of the week may vary according to the needs of the department:canincludeweekends, evenings, and holidays.
• Must have a valid driver's license for at least 3 years,the abilityto qualify to be added to Best Friends insurance.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.