Consumer Loan Processing Supervisor

The Consumer Loan Processing Supervisor supervises work performed by consumer loan processors and is responsible for the quantity and quality of work performed by staff; provides backup when necessary. Processes consumer loans. Position provides administrative assistance to Retail/Consumer Department Manager and performs other work on behalf of the work unit, as assigned by supervisor.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

• Act as the lead Consumer Loan Processor, serving as a resource to others and assisting with training other processors.
• Prepare new and renewal loan documents. Proofreads for accuracy and corrects errors.
• Maintain knowledge of all loans offered by the department as well as knowledge regarding the servicing of those loans. Ensure compliance with procedures, bank policies and government regulations.
• Provide assistance and backup relief for other processors and other areas in the department whenever needed; respond to customer requests and credit inquiries in a timely manner. effectively manage staff and oversee delivery of services to both internal and external customers.
• Provide leadership to assigned staff and Conduct regular sessions with team members to review work performance, to provide training/mentoring, and to develop/acknowledge individual/group performance in achieving goals.
• Facilitate and/or provide training related to job knowledge/activities, systems, equipment, documentation and applicable guidelines, procedures and policies.
• Relay necessary information to staff. Attend and actively participate in staff and/or departmental meetings.
• Provide Underwriting support to all consumer and real estate loan originators and processors. Review, examine, and underwrite consumer loans for approval, rejection and or reconsideration.
• Maintain schedules to ensure adequate coverage at all times. Identify and effectively resolve problem, and positively lead team through change while demonstrating positive attitude and behaviors. Support department, division and company initiatives.
• Has open communication with supervisor through sharing and accepting suggestions and ideas. Promotes team efforts in all areas. Adjustments to change are made as necessary while maintaining a positive attitude.
• Hold and submit timely performance evaluations and update job descriptions. Reward good performance and corrects underachiever's performance. Hold regularly scheduled department meetings. Motivate staff to promote good customer relations, meet production needs and/or goals, and pursue professional growth & development.
• Meet consumer loan processing goals as set by management to include direct and indirect loans and home equity loans and lines of credit. Obtain loan applications, properly counsel applicants, analyze financial and related data, determine appropriate pricing and loan structure. All documentation should be completed and checked for accuracy, prior to closing.
• Additional duties may include, but are not limited to, preparation of Laser Pro consumer loan documents, provide training and resource on consumer loan documentation, related items to branch offices.

Additional Responsibilities

• Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer's needs.
• Participates in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Consistently maintains regular and reliable attendance
• Additional duties as requested or assigned.

Required Qualifications

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• A moderate level of banking knowledge desired.
  

Work Environment

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.