F&B Intern

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Food & Beverage Intern at the Hilton Bloomington, you will gain hands-on experience in the hospitality industry by working in various aspects of food service, restaurant operations and catering.

The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!

What will you be doing?

• Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up.
• Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Act as a cashier for Dining Room.
• Thank all guests graciously and invite them to return.
• Assist with banquet event orders and set up for private functions.
• Prepare trays and deliver to rooms.
• Check floors to be sure all trays and carts are retrieved.
• Keep room service area clean.
• Perform side work (open, close and shift maintenance duties).
• Maintain all cleanliness and sanitation of restaurant area along with personal hygiene.

What do you bring to the role?

• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to interact with adults and children in a professional manner.
• Maintain a clean environment and ensure area is always organized.
• Ability to work POS system.
• Computerized Reservation System handling.
• Flexible schedule preferred.
• No prior experience required. Prior hospitality experience preferred.
• Cash handling experience preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program (update this to what they offer though)
• "Two for one" movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Minneapolis/Bloomington Hotel is an equal opportunity employer.