Technical Writer - Knowledge Manager

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation's top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: "Lighting the Pathway of Freedom". And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies isseekinga highly motivated and experienced Technical Writer and Knowledge Manager to join a team providing services to the Missile Defense Agency at Schriever SFB, CO. This role will take ownership of the technical documentation and knowledge base for a team providing information technology to MDA. The ideal candidate will be a master of simplifying complex information and presenting it in a way that is easy for both technical and non-technical audiences to understand.

You willbe responsible forcreating a wide range of content, including how-to guides, quick reference documents, user manuals, standard operating procedures (SOPs), and knowledge articles.

In addition to writing, you will play a crucial role in managing and organizing our internal knowledge base to ensure that our team and our users have access to the mostaccurateand up-to-date information.

As a Technical Writer and Knowledge Manager your duties will include but not be limited to:

• Content Creation:Research, write, edit, andmaintainhigh-quality technical documentation, including how-to guides, user manuals, quick reference guides, and SOPs.

• Knowledge Management:Develop and manage our web-based knowledge base, ensuring content is well-organized, searchable, andup to date.

• Collaboration:Work closely with subject matter experts (SMEs), including engineers, product managers, and support teams, to gather information and ensure technical accuracy.

• Audience Analysis:Analyze the needs of our target audience to create documentation that is clear, effective, and user-friendly.

• Process Improvement:Establishand enforce documentation standards, styles, and templates to ensure consistency across all materials.

• Document Design:Create and incorporate diagrams, screenshots, and other visual aids to enhance understanding.

• Review and Editing:Proofread and edit documentation for clarity, grammar, and accuracy.

Qualifications:

• U.S. Citizenship

• Bachelor's degree in Technical Communication, English, Computer Science, or a related field is preferred.

• 5+ years of proven experience as a technical writer, documentation specialist, or a similar role.

• Active Secret Clearance level is required.

• Experience with both internal and external-facing documentation is a plus.

Technical Skills:

• Proficiencywith knowledge management systems (Confluence, Wiki, etc.).

• Experience with authoring tools such as Microsoft Word, Google Docs, and Markdown editors.

• Familiarity with screen capture and image editing tools like SnagIt and Photoshop is desirable.

• Basic understanding of HTML/CSS/MD is a plus.

• Communication Skills:Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into simple, easy-to-understand language for a variety of audiences.

• Organizational Skills:Strong organizational and time-management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Schedule:M-F; 8-5
Work Location:Schriever SFB, Colorado Springs, CO.
Travel:Yes, 0-10%
Relocation Assistance Available:No
Position Contingent Upon Award of Contract:No
Salary Range - Colorado:$100,000-$120,000
The salary range information is a general guideline only. Several factors can influence the salary for a position including but not limited to, Federal Government contract labor categories and contract wage rates, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate's qualifications such as relevant prior work experience, specific skills and competencies, education/training, and certifications.

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Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.

Applying to Torch Technologies:

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E-Verify.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to HR@torchtechnologies.com. Thank you for your interest in Torch Technologies.