Administrative Assistant III

Make a difference - join our team to empower communities and build futures!

The Fairfax County Department of Housing and Community Development works in partnership with the Redevelopment and Housing Authority to serve the people of Fairfax County by creating housing opportunities to promote inclusive and thriving communities. Help make our vision of a community everyone can afford to call home a reality!

Assists the Department of Housing and Community Development (HCD) Rental Assistance Division in a variety of routine, administrative tasks essential to the efficient and effective operation of the division.

Specific duties include:

• Interfaces with customers, stakeholders and members of the community on daily basis. -Communicates in oral and written form with other staff and the public.
• Provides administrative support in the completion of routine and non-routine assignments. -Assists Rental Assistance Division staff with all administrative duties including front desk assignments.
• Supports the Rental Assistance Division with key projects. -Uses computers and advanced functions of software programs such as Microsoft Word, Excel, Outlook, Access, and Yardi proficiently to develop, manipulate, maintain and disseminate documents and reports.
• Creates routine correspondence, coordinates and prepares responses to inquiries and requests for information for multiple diverse programs and projects in a timely manner.
• Reviews, sorts, copies and disseminates incoming mail and requests, and determines time sensitivity and appropriate staff for action or information.
• Maintains a clean, organized desk and manages all incoming client communications via phone.
• Performing various administrative tasks, including scanning, filing, faxing, printing, and other related duties as assigned.

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and two years of experience providing administrative support in the assigned functional area(s).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• At least two plus years of experience providing excellent customer service, to include front desk face-to-face interactions and responding through multiple mediums to internal and external customers and the public.
• Demonstrated proficiency of current office technology and software application(s) and demonstrated use of such technology/applications on a regular basis, specifically Microsoft Word, Excel, Outlook, Access, and Yardi.
• Experience working with various housing programs.
• Previous experience supporting community stakeholders and professional staff, to include the following: handling customer service related correspondence, follow up and/or reporting, researching and disseminating information, developing or maintaining reports or documents; archiving and file management, handling confidential information, responding to inquires from the public, and creating and sending correspondence.
• Ability to perform effectively under pressure and manage multiple responsibilities simultaneously.
• Experience working with vulnerable populations is a plus.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.