Program Director, Intake Services

Program Director, Intake Services

This is an on-site position based in Inglewood, CA.

The pay range for this role is $96,477-$110,950 annually.

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About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As the Program Director for the Centralized Intake Department, you will lead intake operations across the agency, ensuring timely, high-quality, and compliant access to care. You will oversee intake staff, standardize workflows, and ensure collaboration across programs and partners.

Primary Duties

Program Leadership

• Directs the operations of the Centralized Intake Department, ensuring efficient and equitable client access across all agency programs.
• Develops and monitors measurable goals for intake operations in alignment with agency priorities.
• Creates and maintains standardized intake workflows, policies, and procedures.
• Interfaces with external stakeholders including departments of mental health, social services, managed care organizations, probation departments, and community partners to maintain effective referral networks.
• Oversees assignment and triaging of incoming referrals to appropriate programs based on clinical and operational criteria.
• Participates in agency strategic planning and represents intake services in leadership forums.

Management Duties

• Supervises Intake Counselors and related staff, ensuring clarity in roles, professional development, and high performance.
• Oversees hiring, onboarding, training, supervision, and performance evaluation of intake team members.
• Guides staff in clinical case discussions, risk assessment, documentation standards, and referral decision-making.
• Encourages ongoing staff development through training, continuing education, and clinical growth opportunities.
• Coordinates routine team meetings and case consultations to support staff collaboration and accountability.
• Collaborates with HR and leadership on staffing levels, workflow needs, and resource allocation.

Program Quality and Collaboration

• Ensures all intake documentation meets regulatory, clinical, and billing standards (e.g., HIPAA, Medical, managed care).
• Reviews clinical documentation and intake records to ensure accuracy, timeliness, and completeness.
• Tracks and analyzes intake data (e.g., referral volumes, wait times, engagement rates) to inform continuous quality improvement.
• Leads quality improvement initiatives related to intake processes and access to care.
• Coordinates closely with clinical programs, billing, quality/compliance, and IT to ensure seamless transitions from intake to treatment.
• Participates in audits, accreditation reviews, and compliance-related meetings as the intake department representative.
• May also have direct service responsibilities. Performs other related duties as requested.

Position Requirements

• At least 3 years of experience providing intake services and supervision for clinical and/or substance use program in a social service/mental health setting.
• Holds a current license as a MFT, Social Worker, LPCC, or Psychologist for at least 2 years.
• Working knowledge of mental health and/or substance abuse services coordination and management. Depending on program/division, demonstrated knowledge of Evidenced Based Practices, Co-Occurring Disorders and/or Recovery Model of Treatment is required.
• The ability to support the values and mission of Didi Hirsch as related to employment.
• Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, CalWORKs and other state, federal regulations relating to outpatient mental health services. For Substance Abuse programs, working knowledge of state and federal regulations relating to youth and substance abuse services.
• Current knowledge to coordinate treatment planning and case management for assigned clients.
• The skill to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Personal computer skills including word processing, spreadsheets, and other related software.
• Supervisory skills to manage a small group of professional staff.
• Ability to use analysis, experience, and judgment to make effective decisions.
• Commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.