Sr. Executive Assistant

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a high-caliber, strategic, and proactive Sr. Executive Assistant to serve as a critical force multiplier for our Chief Operating Officer (COO). In this pivotal role, you will do far more than manage day-to-day operations-you will act as the COO's strategic partner, helping to drive organizational efficiency, champion company culture, and inspire team morale.

Our ideal candidate possesses an undeniable executive presence, exceptional organizational mastery, and impeccable judgment. You are a forward-thinking problem solver who thrives in a fast-paced environment, anticipates needs before they arise, and executes high-stakes deliverables with absolute precision.

As the primary liaison for the COO, you will direct day-to-day executive operations for COO, manage complex global calendars across multiple time zones with strategic prioritization, manage complex internal and external stakeholder relationships, partner with executive staff to design agendas aligning with corporate growth strategy, orchestrating Town Halls, coordinate seamless global travel, coordinate and lead high-impact team events, mentor and train department EAs. This role demands a trusted advisor who brings business maturity, flawless discretion, and a collaborative spirit to every interaction.

This position is an individual contributor role reporting directly to the Chief Operating Officer.

Responsibility

• Serve as the primary point of contact and professional ambassador for the COO, managing internal and external communications with diplomacy and tact

• Optimize executive rhythm that elevates the organization and culture

• Architect, manage, and protect a complex, fast-changing executive calendar, strategically prioritizing commitments to maximize the COO's time and efficiency

• Anticipate, evaluate, and independently resolve intricate scheduling conflicts across multiple time zones and stakeholder groups

• Identify and leverage AI-driven tools to enhance the COO's decision-making, optimize strategic planning, and streamline organizational efficiency

• Orchestrate comprehensive, seamless global travel itineraries, coordinate high-profile speaking engagements, presentations, and group events, and manage timely expense reconciliation

• Act as a creative problem solver, liaison, and facilitator, streamlining administrative procedures and driving alignment across the COO's broader leadership team

• Draft, review, and refine high-stakes correspondence, briefings, reports, and executive-level presentations with flawless accuracy and attention to detail

• Partner collaboratively with the Executive Assistant cohort to ensure seamless operational coverage and backup support across the leadership team

• Assist with the end-to-end logistics for in-person Board and Committee meetings, including technical setup, catering, attendance tracking, guest presenter coordination, and executive dinners

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree

• 5+ years of relevant professional experience supporting a C-level executive within a fast-paced, demanding corporate environment

• Proven track record of handling highly sensitive corporate and personal data with absolute discretion and integrity

Preferred

• Experience within a public technology or SaaS company

• Demonstrated ability to identify, evaluate, and integrate emerging AI technologies for strategic advantage and executive-level organizational optimization

• Demonstrated professionalism, emotional intelligence, and the ability to interface confidently with board members, investors, and senior directors

• High comfort level navigating ambiguity, with the autonomy to make sound, independent decisions in real-time

• A proactive, "can-do" attitude with a continuous-improvement mindset, always looking for innovative ways to add value

• Exceptional ability to prioritize a heavy workload under pressure, meeting tight deadlines without sacrificing quality or attention to detail

• Outstanding interpersonal, verbal, and written communication skills, with a natural talent for building cross-functional relationships

• Mastery of modern productivity suites (Google Workspace: Docs, Sheets, Slides) and enterprise tools (Docusign), including experience leveraging AI-assisted productivity applications

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $57.30/hour - $88.83/hour

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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