IT Shop Manager (Hardware & Lab Operations)

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

This position will support the university's Department of Computer Science (UTCS), which boasts a top ten ranking from US News and more than 6,500 students across all programs. This places UT among the most significant intellectual hubs for computer science research and education anywhere in the world. UTCS has a close relationship with Austin's thriving tech culture and works at the forefront of fields such as artificial intelligence, robotics, quantum computing, and cybersecurity.

The IT Shop Manager (Hardware & Lab Operations) manages the department's IT hardware operations function and is a hands-on technical contributor for IT shop services across various instructional and research environments.

The role performs and oversees day-to-day physical IT work in technical spaces, including hardware receiving and staging, rack installation, network cabling (including pulls and terminations), and safe power distribution and documentation for servers, network equipment, and lab research and teaching systems. The position supports a wide variety of lab configurations and research needs, requiring strong troubleshooting skills, sound judgment, and comfort working with both established and emerging technologies.

The role also supports physical space readiness and coordinates moves and changeovers, supervising student workers and mentoring staff on shop standards, safety practices, labeling, and documentation. Work may range from routine lifecycle tasks to supporting unique research lab requirements, and the role is expected to adapt quickly while maintaining safety and documentation standards.

The position supports the department's printing environment by assisting with day-to-day printer and copier operations, coordinating maintenance, and performing troubleshooting and repair. It also supports the physical lifecycle of department equipment by assisting with tagging, location verification, minor troubleshooting and hardware repairs (e.g., component replacement), vendor repair logistics, and surplus coordination, in partnership with operations leadership, systems/network staff, and student workers.

• IT Hardware Installation, Cabling, and Power

• Print Services and IT Shop Operations

• Shop Operations, Space Readiness, and Day-to-Day Support

• Moves, Transitions, and Lab/Room Changeovers

• Event and Space Support

• Inventory and Asset Lifecycle Logistics (Physical Tasks)

• 3+ years of experience in IT logistics, datacenter/lab support, low-voltage/network cabling, print services support, AV operations, or similar hands-on operational support environments.
• Demonstrated experience handling IT hardware safely, including workstations and servers, with experience in staging, moving, and basic installation support.
• Demonstrated experience performing network cable pulls and terminations, including labeling, testing/verification, and documentation.
• Experience providing first-line support for printers/copiers, including consumables replacement, basic troubleshooting, and coordinating repairs or service calls.
• Experience supervising, training, or directing student workers or junior staff in a technical or operational environment.
• Ability to follow defined standards for labeling, documentation, and physical configuration work.
• Comfort with physical work, including moving equipment, lifting, using carts, and working in racks and wiring closets, while following safe material-handling practices.
• Strong customer service skills and the ability to work effectively with faculty, staff, students, vendors, and campus partners.
• Basic competency with tracking work using tools such as ticketing systems, spreadsheets, or work order systems.
• Valid Texas Class C driver's license (or ability to obtain/maintain one as required) and ability to be authorized under University driving requirements to operate department vehicles and UT carts as needed.

Relevant education and experience may be substituted as appropriate.

• Experience supporting facilities operations or minor building support tasks in a technical environment.
• Experience supporting server rooms, IDFs/MDFs, teaching labs, or research lab environments.
• Familiarity with rack standards, including rails, PDUs, cable management, patch panels, labeling conventions, and basic network port verification practices.
• Experience coordinating surplus/disposal processes.
• Experience directing or coordinating student workers in support of operational tasks.``
• Basic familiarity with ESD-safe handling practices and hardware documentation.
• Familiarity with University of Texas at Austin processes and partners (e.g., Surplus Property, Facilities/zone shops, and common service request workflows) or similar large campus/institutional environments.

$75,000+ (depending on education and experience)

• Regularly required to move and position equipment, including servers, monitors, printers, and computers, using proper lifting techniques and carts.
• Work may occasionally occur in server rooms, wiring closets, and other equipment spaces with noise and temperature variation.
• May occasionally use powered lift equipment and/or ladders/step stools, work in confined spaces, and perform tasks requiring bending, lifting, and carrying items up to 100 lbs., with assistance or mechanical aids as needed.
• May occasionally be required to drive department vehicles and/or UT carts to transport equipment between locations.

• Curriculum vitae
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.