New

IT Research Computing Analyst

North Carolina State University

Commensurate with experience ($65,000 - $70,000)

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Apr 13, 2026

Posting Information

Posting Number	PG194595EP
Internal Recruitment	No
Working Title	IT Research Computing Analyst
Anticipated Hiring Range	Commensurate with experience ($65,000 - $70,000)
Work Schedule	Monday-Friday, 8AM-5PM
Job Location	Raleigh, NC
Department	CALS IT
About the Department	The IT Research Computing Support unit is under the NC State University-College of Agriculture and Life Sciences Information Technology support domain. The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division ( NCDA &CS). Together, NCDA &CS and NC State University provide services that promote and improve agriculture, agribusiness, and forests; protect consumers and businesses, and conserve farmland and natural resources for the prosperity of all North Carolinians.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 Agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division ( NCDA&CS). This position will be responsible for IT service delivery in a predefined support region. The IT Research Computing Analyst installs, maintains, and repairs technology systems. The Analyst may have specific physical requirements, such as transporting, moving, and installing equipment, as well as adhering to specific safety rules, practices, and regulations. This role is located within the IT Research Computing Support unit under the NC State University - College of Agriculture and Life Sciences Information Technology support domain. Solutions Development Responsible for defining requirements and the appropriate research related to identifying available technical solutions Develops supporting documentation (requirements, process maps, test plans, etc.), and leads communication with functional partners and business stakeholders Collaborates with network, storage, applications, telecommunications, and associated units to provide a stable, scalable, and fault-tolerant technology infrastructure Researches and develops specific recommendations leading to the procurement/acquisition of proven and emerging agricultural technology Leads interactions with internal and external teams to identify the appropriate technology required to meet business requirements Assists leadership with inside and outside plant cabling design Project Management and Consultation Leads project planning and implementation activities of technical solutions, design, and integration Develops and delivers progress reports, proposals, requirements documentation, and presentations; determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas Acts as a trusted advisor on strategies and approaches for the overall integration of technology platforms and systems Creates working relationships with internal and external stakeholders, customers, campus partners, and external vendors Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze the strategic impact of project activities Conveys clear expectations of project goals Serves as a project resource to IT leadership or as a part of larger enterprise-wide initiatives Technical Strategy Contributes to the continuous improvement of IT research support with proactive suggestions, documentation, knowledge sharing, and organizational feedback Provides input to current and proposed architecture, planning, and maintenance strategies Guides telecommunications design decisions (inside and outside plant wiring, low voltage power distribution, fiber optic cabling, and splicing) Recommends improvements to key infrastructure, processes, and strategy Supports the ongoing development and maintenance of the IT strategic plan Maintains current knowledge of rapidly changing technology and works with management to evolve current processes Operational Support Encourages and implements ideas to improve customer service and operational performance Installs and maintains RF radio hardware Installs and maintains fiber optic cabling Performs basic to moderate construction design Supports and troubleshoots high complexity and/or business-impacting issues and assists other team members with lower complexity issues Approaches work creatively and continuously looks for new and flexible ways to solve problems Uses logical reasoning to address customer issues appropriately Troubleshoots deployment issues and performs remediation activities related to technical support Documents internal standard operating procedures for assisting with troubleshooting common incidents and requests Maintains technical inventory and equipment RMAs with vendors on defective equipment. Prepare materials for assigned tasks or projects independently, based on the scope of work Supports disaster recovery efforts related to life sciences instrumentation and associated computing hardware Review of research and file lab sites, perform technology assessment and testing. Recommend repair materials as needed. Product knowledge of technology devices, device operations, and use of products being evaluated and used. Works independently on mid-size projects and advanced service calls. Basic review of vendor/partner installations to ensure completion of the punch-list or incomplete items.
Other Responsibilities	Other duties as assigned

Qualifications

Minimum Education and Experience	Master's degree, or Bachelor's degree with zero - two years of relevant experience, or an equivalent combination of education, training, and relevant experience. For management-level roles, also include the above requirements, 1-2 years of supervisory experience.
Other Required Qualifications	Intermediate knowledge of IP Networking, VPN, firewall, L2 switching, and L3 routing principles Microsoft Active Directory and SCCM support MDM management of Linux and OS X software platforms Basic understanding of software-defined networking concepts Familiarity with storage systems integration IoT and edge computing solutions SaaS solutions development IT Cybersecurity best practices: NIST Cybersecurity Framework, PCI, HIPAA, SOC2, etc Project management skills Technology procurement and sourcing Use of power tools and construction equipment Ability to install piping and conduit on mid-size projects. Ability to work productively with other members, proactively, and collaboratively Ability to install all types of structured cabling, including low voltage and data cabling, including appropriate labeling and documentation Ability to install network devices, including but not limited to, door access equipment, network switches, ACPs, IDSs, cameras, etc Ability to complete preventive maintenance on the network equipment mentioned previously Ability to perform service requests and repairs on network equipment mentioned previously; able to identify and resolve technical issues.
Preferred Qualifications	Working knowledge of Google Applications ITSM Incident Management System (ServiceNow preferred Certifications: ITIL, A+, OSX Support Essentials, Linux, Dell, Microsoft Certified Professional, CCNA, or equivalent Basic knowledge of (BGP, OSPF Routing) Virtualization experience (VMware, Citrix, etc); Network storage systems support (SAN, NAS, Fibre Channel, NVMe, RoCE, iWarp, etc); Some knowledge of GIS Planning and Design Experience using OTDR, optical power meters, signal analyzers, etc Experience with waterfall and agile software development lifecycle methodologies
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	04/13/2026
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please attach a Cover Letter, resume/CV, and contact information for at least three (3) professional references.

Position Details

Position Number	00111997
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	110103 - CALS IT
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.