VETERANS SERVICES REGIONAL DIRECTOR - 76795

Executive Service

VETERANS SERVICES REGIONAL DIRECTOR

Department of Veterans Services

Veterans Claims Services

Nashville, TN

Salary: $78,528 annually

Closing Date: 04/19/2026

Who we are and what we do:

Our vision is to make Tennessee the national leader in serving veterans and their families. Our mission is to serve veterans of all eras through passionate advocacy, informative outreach, and an honorable final resting place. The core values define who we are, our culture, and how we care for Veterans and eligible beneficiaries. Our values are more than just words they affect outcomes in our daily interactions with Veterans and eligible beneficiaries and with each other. Taking the first letter of each word TRUST, RESPECT, ADVOCACY, COMMITMENT, EXCELLENCE creates a powerful acronym, TRACE. The term The definition of TRACE is finding or discovering by investigation. The acronym will remind each TDVS employee of the importance of their role to be laser-focused on finding those Veterans and their families who require our vital services. These core values come together as five promises we make as individuals and as a TEAM to those we serve.

Job Overview:

Under the general direction of an Assistant Commissioner of Benefit Operations, the Regional Director is responsible for supervising, providing direction, guidance and mentoring of professional staff located in field office locations across Tennessee. Further, the Regional Director serves as a collaborative problem-solving partner for county veteran service officers located in 95 counties across the state. Performance of these duties requires frequent interaction with county veteran service officers, veterans, dependents and survivors, members of the public as well as State and Federal employees.

Key Responsibilities:

1. Promote customer service to maintain positive customer relationships. Through leadership, mentoring and collaborative efforts ensure customer needs are being addressed effectively, efficiently and timely.

2. Exercise judgment and discretion in establishing, interpreting, implementing rules, guidelines, policies and procedures and evaluating their effectiveness.

3. Establish and maintain favorable working relationships with other members of the department, other government agencies and local stakeholders. Attend events and speaking engagements on veteran related matters.

4. Research and maintain a familiarity with eligibility for federal and state benefits availablefor veterans, dependents and survivors and maintain a working knowledge of Title 38 of the Code of Federal Regulations, Title 38 of the United States Code, and VAs Adjudication Procedures Manual (M21-1).

5. Utilize a variety of computer and web-based tools including but not limited to Microsoft Office programs, the VetraSpec Claims Management System and U.S. Department of Veterans Affairs systems.

Minimum Qualifications:

Graduation from an accredited four-year college or university with a bachelors degree or military pay grade of an E-7 or above with an honorable discharge. Have a minimum of 2 years VA benefits experience.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.