Critical Environments Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Program Manager will work in a broad range of areas related to our client's critical facilities and lab spaces to support and coordinate continuous improvement initiatives. This role focuses on program coordination, process refinement, and administrative support for the operational teams. You will become familiar and will partner with all disciplines under the contract (e.g., operations, engineering, finance, sourcing) and serve as a key organizational and communications link to our client partners.

Client Partner Relationships

• Maintain and support relationships with the client's operational teams, ensuring that expected service levels are achieved.
• Ensure all administrative and reporting requirements of the Client contract are met and that Key Performance Indicators (KPIs) are accurately tracked.
• Deliver an exceptional quality of service to the client partner, as reflected by partner feedback on organization, communication, and program delivery.

Service Delivery & Program Support

• Help develop and maintain a suite of management information reports applicable to the contract and as agreed with the client partner.
• Support the development and execution of process improvements and program launches by coordinating stakeholders, managing timelines, and tracking action items.
• Manages the team's training and compliance platforms, ensuring all operational staff have completed required training for critical environments.
• Develop a deep understanding of contract KPIs and work with operational teams to analyze variances and report on mitigation strategies.
• Work with cross-functional teams to provide program management support for new initiatives as identified by our client and our leadership.
• Facilitate special projects and/or ad hoc project requests, ensuring they are properly scoped, resourced, and tracked.
• Provide communications support for internal and external account updates, including online content management and newsletter contributions.
• Promote and support a process management mentality (Six Sigma based) that focuses on leveraging best practices for deployment on the account.
• Manage the relationship with our client's Program SMEs and help translate their business objectives into actionable plans for our operational teams.
• Ensure data integrity of internal resources and perform audits from time to time to ensure compliance.
• Support the delivery of key account initiatives as determined and agreed with the Account Leadership Team and client partner.

Leadership & Coordination

• Identify savings and improvement opportunities, or problems requiring innovative solutions, and present them to account leadership.
• Provide regular reporting and updates to partners and colleagues, ensuring full understanding of program progress, direction, and expected results.
• Participation in a global, ad hoc 'flow to work' team which responds to emerging needs by allocating expert resources.
• Clearly communicate successes, such that our client partner recognizes the value of your work.

Sound like you? To apply you need:

• 3-5+ years relevant work experience, ideally in a program coordination or business administration role.
• Experience supporting critical facilities, labs, or other technical real estate operations is a strong plus.
• Excellent communication and presentation skills (verbal and written).
• Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions.
• Process Management experience or demonstrated skills - Results driven, with the ability to analyze, act, and implement to ensure we achieve desired results.
• Strong interpersonal, organizational, and execution skills.
• Strong client service and relationship-building skills. Must be professional and credible when working with client-side managers and SMEs.
• Represents ideas and project updates clearly and effectively.
• Ability to work well in a team-based, dispersed environment.
• Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint) and Google Workspace (Sheets, Docs, Slides).
• Familiarity with cloud platforms (GCP) or data visualization tools (Looker) is a plus, but not required.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.