New

Call Center Representative

TEKsystems
$39,520.00 - $41,600.00 / yr
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Michigan, Troy
Apr 10, 2026
Our Opportunity We are seeking a Contact Center Representative to deliver exceptional member service within a small, relationship-focused contact center environment. This role supports members through phone and digital channels, making banking easy by providing timely, accurate, and personable service. This position is ideal for individuals who enjoy building relationships, balancing service with consultative selling, and working in a collaborative, closeknit team rather than a large, scorecard-driven call center. What You'll Do in This Role * Serve as a professional, trusted point of contact for members via: * Inbound and outbound phone calls * Email * Online and digital banking platforms * IVR and mobile banking channels * Deliver prompt, courteous, and accurate responses in alignment with service standards and member service promises * Identify opportunities to deepen member relationships by recommending appropriate products and services based on short and longterm financial needs * Educate members on product features, benefits, and digital tools * Process transactions, update account information, and document interactions accurately in the core system * Research member concerns and collaborate with internal partners to resolve issues efficiently * Assist with departmental administrative duties such as scanning, faxes, and daily reports * Support escalated member interactions when needed (senior-level experience preferred) * Comply with all policies, procedures, and regulatory requirements, including: * Bank Secrecy Act (BSA) * USA PATRIOT Act * Office of Foreign Assets Control (OFAC) Work Schedule & Environment * Primary Schedule: Monday-Friday, 9:00 AM-5:30 PM * Weekend Rotation: Saturdays 9:00 AM-1:00 PM every 3 weeks (approximately 1-2 Saturdays per month) * Overtime: Not typical; this is a salaried role with flexibility to manage time in coordination with leadership * Hybrid Option: After 4-6 months, eligible employees may transition to a hybrid work model * Team Size: Small contact center (approximately 8-10 team members) * Culture: Relationship-driven, collaborative, serviceoriented, and professional Required Skills & Qualifications Must Have: * High School Diploma or GED * 6-12 months of related call center or customer service experience (financial services preferred) * Strong customer service skills with the ability to handle difficult or sensitive member interactions * Proven experience handling: * Inbound and outbound calls * Email communication * Digital or live chat support * Comfort with upselling and consultative conversations (required) * Strong verbal and written communication skills * Ability to multitask across multiple systems * Basic math skills and calculator proficiency * Proficiency with Microsoft Word, Excel, and Outlook * Demonstrated trustworthiness and ability to be bonded seniorLevel Expectations (2-5 years experience): * Ability to assist with escalated calls * Exposure to relationshipbased service or sales models * Coaching, mentoring, or informal leadership experience preferred Nice to Have * Background in financial services (credit union, bank, or similar) * Video Teller experience * Strong retail customer service experience in a call center environment * Experience with organizations blending high service expectations and sales volume (e.g., auto finance, mortgage, or financial services) * Familiarity with consultative or relationshipbased sales approaches Not a Fit If You Have... * Experience limited to large, highly regulated call centers focused strictly on: * High-volume transactional work * Scripted inbound/outbound calls * Scorecard-only performance metrics * No exposure to: * Sales or upselling * Relationship-building * Coaching, leadership, or escalation handling (Transactional-only or pure operations backgrounds do not translate well into this role.) Why This Role? * Small, supportive team environment * Emphasis on quality service and relationships, not call volume * Opportunity to grow within a financial services setting * Hybrid work option after initial onboarding period * Stable, predictable weekday schedule with limited weekend rotation Job Type & LocationThis is a Permanent position based out of Troy, MI. Pay and BenefitsThe pay range for this position is $39520.00 - $41600.00/yr. The Perks of Being Part of the team: When you join you're not just taking a job-you're joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges Workplace TypeThis is a fully onsite position in Troy,MI. Application DeadlineThis position is anticipated to close on Apr 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.