Account Specialist

Almo
United States, Pennsylvania, Philadelphia
Apr 10, 2026
SUMMARY: We are seeking a dedicated Account Specialist to support our Consumer Sales team, working closely with a National Account Specialist to ensure smooth execution of key sales processes across several key retail accounts. The Account Specialist will play a critical role in driving the success of strategic go-to-market (GTM) initiatives, managing product assortments, overseeing order management, executing promotional plans, and collaborating with cross-functional teams like marketing and sales operations. This role is essential in maintaining strong customer relationships and optimizing account performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Catalog and Assortment Management: Oversee the product assortment for assigned accounts, ensuring accurate updates, removal of discontinued items, and identification of assortment gaps to be filled, ensuring product offerings are always up to date. Order Management: Handle order-related issues, ensuring timely delivery, prompt resolution of any challenges, and adherence to Service Level Agreements (SLAs), fostering customer trust and satisfaction. Account GP Management: Responsible for tracking order flow and ensuring all pricing and margin is inline with divisional and account margin goals, this should be part of daily level activity Availability: Ensure ongoing availability, pricing, and retail readiness accuracy for the catalog - actively prioritizing based on top sellers and target SKUs. New Product Set up Request: Once new products are launched (content complete), submitting build requests through the content team Catalog Management: Drive catalog rationalization based on account strategy, competitiveness, performance, profitability, returns, inventory strategy, and account sales mix. Maintain catalog cleanup by updating inactive items on the customer side and internally Assortment Analysis: Proactively identify gaps in product assortments and analyze return data to make recommendations for optimizing product offerings and minimizing waste. Promotional Planning and Execution: Ensure that promotions are uploaded on time, working with relevant teams to ensure campaigns are executed effectively to maximize revenue opportunities. Ensure promotions are also taken down/stopped when planned. Cross-functional Collaboration: Partner with marketing, content, and product teams to align on promotions, image and copy requirements, product offerings, and customer needs for a consistent customer experience. Customer Relationship Management: Act as a point of contact for customer inquiries, addressing issues promptly and working to maintain strong, long-lasting relationships and high levels of customer satisfaction. Strategic GTM Implementation: Align the go-to-market strategy with account goals and priorities to ensure Account Executives can effectively execute sales opportunities and maximize results. Market Research: Conduct market & competitive analyses as needed Profitability Tracking: Support account SKU-level profitability and initial price negotiation analysis Promotional Planning: Plan and propose account-specific promotional events as opportunities arise Interface with vendor partners as needed to provide updates on account level performance and key operational issues For Digital Accounts Support digital advertising initiatives with assortment context, ad SKU management input, budget management suggestions to optimize performance Create & maintain account-specific variation plans and guide timely implementation KPIs: Assortment availability, price, and content accuracy Account Revenue & Profit Assortment Optimization: ongoing addition and removal of product listings based on rationalization criteria Share of voice and market share Timely resolution of order management issues MINIMUM REQUIREMENTS: Bachelor's degree in business, marketing, or a related field (preferred). Proven experience in account management, sales support, or related roles. Strong organizational and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, capable of working with diverse teams and clients. Ability to handle multiple tasks in a fast-paced environment. Preferred Skills: Familiarity with e-commerce platforms, product catalogs, and inventory management. Experience with promotional planning and execution. Analytical skills for assessing assortment gaps and returns data.