Senior Vice President - Contract Operations

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide leadership to operations executives and team members in meeting or exceeding contract performance requirements. Ensure adequate staffing, systems and processes are in place.
• Develop strategic long-range plans to achieve strategic objectives while creating and managing the portfolio's fiscal operating and capital budget and expenses.
• In partnership with business development function, drive growth of contract operations for the corporation. Leverage knowledge, experience, and existing customer base to instill a growth mindset within operations staff. Develop functional expertise within staff and other resources to capture new business.
• Deliver the highest levels of customer service within our operations. Develop relationships with key stakeholders to ensure expected service levels are exceeded. Thoughtfully leverage relationships to position the corporation for future growth.
• Participate in formulating and administering company policies and developing long-range goals and objectives.

Additional Responsibilities

• Coordinate as appropriate with staff at SourceAmerica and the AbilityOne Commission within operational parameters and to continue to position the corporation as a leader in the AbilityOne Program.
• Coordinate with Risk and Compliance and Rehabilitation departments to ensure AbilityOne compliance requirements are met or exceeded. Continue to enhance awareness and accountability for these requirements across contract teams.
• Ensure strong partnership and collaboration with Human Resources, Rehabilitation and Business Development departments.
• Ensure strong partnership with Contract Administration function to safeguard the corporation and properly manage contract, operational, and financial risk.
• Drive continued development of staff across teams to ensure pipeline of talent within the organization.
• Lead the development of plans for the most efficient use of all operational employees. Determine responsibilities of assigned organization and staff positions to accomplish business objectives.
• Establish and maintain comprehensive system of service and quality control standards across operations.
• Develop and implement budget and cost controls for ServiceSource operations. Monitor project programmatic and financial performance; implement strategies and actions to modify, maintain and enhance programmatic outcomes.
• Review operating reports and direct the resolution of operational problems to ensure minimum costs and prevent operational delays.
• Supervise, train and ensure that all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
• Monitor and review annual project budgets, periodic forecasts and financial results.
• Performs related duties and responsibilities as assigned/requested.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree in business management (MBA) or related technical field required. Master's degree in business management (MBA) or related technical field is preferred. A degree can be substituted with extensive government contracting and outsourcing experience.
• Fifteen years' experience in supervision and management of professional staff and a record of progressively more responsible management positions is preferred.
• Ten years' experience in Government Contracting, pricing and administration is required.
• A minimum of 10 years' experience with organizational development and customer outsourcing is preferred.
• Ten years' experience in Facilities Operations and Maintenance and Computerized Maintenance Management Systems is preferred.
• Professional Engineer License is strongly preferred.
• Current TS/SCI clearance or the ability to obtain is required.

Knowledge, Skills, and Abilities

• An experienced leader with a passion to create opportunities for individuals with disabilities.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A strategic visionary with sound technical skills, analytical ability, good judgement and strong operational focus.
• A well-organized and self-directed individual who is a team builder.
• An intelligent and articulate individual who can relate to people at all levels of an organization.
• A talented and skilled business writer with demonstrated experience in proposal development, report writing and customer deliverables.
• Strong knowledge of BOS services including providing mechanical, electrical, plumbing, custodial, grounds maintenance, mailroom operations, logistics, conference center management, contact centers and subcontract management.
• Demonstrated experience in developing budgets and forecasts with associated financial analysis.
• A skilled negotiator with demonstrated ability to fully represent ServiceSource's interests to external customers.
• A well-rounded knowledge of government and commercial outsourcing service contracting environments.
• Knowledge of mail services, logistics, document management and other administrative support services is a plus.
• Knowledge of Food Service operations is a plus.
• Ability to read, analyze, interpret and prepare operating and contractual documents
• Ability to work effectively as a supervisor and peer to accomplish necessary work.
• Effective internal and external customer relations skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
• Ability to make effective presentations on complex topics to the Board or other stakeholder groups.
• Requires personal computer (PC) knowledge leading to proficiency in various software and/or spreadsheet operations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information