Job Title
Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles)
Job Description
The Business Operations IT SME supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.
Key Responsibilities
Functional Support & User Assistance
- Provide functional support to users of enterprise applications (Oracle eBusiness and others such as ECS/Liaison EDI software and UC!Web IUID application).
- Assist users in resolving issues related to software and hardware usage.
- Deliver hands-on training to users for proper utilization of fielded hardware and software.
- Offer expertise in the creation and maintenance of reporting tools available to end users.
Customer Support Organization (CSO) Representation
- Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
- Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
- Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.
Leadership & Implementation
- Provide leadership for activities required to implement new functionality within enterprise applications.
- Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.
Technical Interface & Support
- Serve as the technical interface through the CSOIT Business Relationship Manager for technical hardware and software support.
- Monitor and troubleshoot government EDI integrations with GDLS applications.
- Support the development, modification, and upgrade of enterprise and sustainment applications.
Continuous Improvement & Innovation
- Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
- Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.
Reporting & Analytics
- Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.
Artificial Intelligence (AI) Implementor
- Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
- Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).
- Evaluate and recommend AI platforms and technologies that align with organizational goals.
- Lead pilot projects and proof-of-concept initiatives for AI adoption.
- Provide training and change management support to facilitate user adoption of AI tools.
- Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations.
Job Requirements
Experience
- Minimum of 7 years of experience in business operations, manufacturing, IT, or related fields.
- Prior experience in sustainment or aftermarket support preferred.
Education
- Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).
Technical Skills
- Strong expertise in Oracle eBusiness and related enterprise applications.
- Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.
- Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.
- Ability to efficiently troubleshoot and resolve technical and functional issues.
- Experience with EDI integrations and enterprise application support.
Communication & Leadership
- Excellent oral and written communication skills; able to convey complex information clearly.
- Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.
Work Style
- Self-directed, highly organized, and attentive to detail.
- Demonstrated ability to work both independently and collaboratively in team environments.
- Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.
Additional Attributes
- Strong problem-solving skills and a continuous improvement mindset.
- Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.
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General Dynamics Land Systems
Apr 08, 2026