Technical Product Repair Supervisor

Technical Product Repair Supervisor

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Technical Product Repair Supervisor oversees
Technical Product Repair Operations for North America, including New York and
Texas sites. The supervisor ensures the
Technical Product Repair team meets productivity and development goals by
overseeing workflow, quality, and process alignment for all customer segments
that require repair. The supervisor assists all team members and personally
oversees the development of direct reports and ensures standards are followed, high
quality service delivered, and customer satisfaction goals are exceeded.

Responsibilities:

Operations
& Service Delivery

• Oversee North American Technical Product Repair operations, including NY and GTV sites
• Own endtoend repair processes, workflows, and performance results
• Coordinate and implement highquality repair solutions that meet or exceed KPIs
• Prioritize and manage work orders and conduct receiving investigations as needed
• Identify service delivery gaps and drive corrective actions
• Travel up to 25% to support satellite depot facilities

Customer
Experience & CrossFunctional Collaboration

• Ensure customer satisfaction goals are met or exceeded across all customer segments
• Respond to customer and internal inquiries via phone and email
• Work closely with Sales, CSS, Scheduling, Logistics, Managed Services, Technical Support, and Field Service teams to prioritize customer needs
• Identify and escalate emerging product or quality concerns to appropriate business units
  

Team Leadership
& Development

• Supervise, coach, and develop direct reports to ensure quality standards are followed
• Create training materials and competency matrices for new hires and existing team members
• Foster a culture of accountability, continuous improvement, and highquality service

Quality,
Compliance & Risk Management

• Represent and own all aspects of the Technical Product Repair function during audits
• Maintain calibration logs and ensure compliance with quality and regulatory requirements
• Proactively identify risks, trends, and improvement opportunities and work to solve them

Inventory &
Logistics Management

• Ensure effective inventory control, transfers, and stock accuracy
• Collaborate with Logistics to manage repair stock needs and availability
  

Performance
Reporting & Continuous Improvement

• Provide monthly KPI reporting and present team performance at Management Reviews
• Drive efficiency improvements across repair operations
• Support additional projects and initiatives as assigned by management

Requirements:

• Bachelor's desired
• 2-3 Years Technical Product experience, and preferred leadership experience
• Experience in Team management, project management, Networking, hardware and software troubleshooting, multi-tasking, delegation, experience with CRM
• Strong people management skills with experience leading diverse teams, including coaching, recognition, discipline, and conflict resolution
• Proven ability to conduct effective oneonone coaching and foster team collaboration and engagement
• Excellent verbal and written communication skills, including active listening, feedback delivery, and reporting to management
• Must be able to report to New York office daily, must have a Drivers License and be able to travel when necessary within the United States

Salary Range: $65,000 - $70,000, eligible for 9% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.