Emergency Psychiatric Program Assistant - PRN position

ESSENTIAL JOB FUNCTIONS

• Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes.

• Provides resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS's programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.

• Provides low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors.

• Completes data entry of patient data in electronic information system. Routinely works with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.

• Performs such medical record-related functions as putting together legal health records; ensuring all required clinical documentation (e. g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record. Processing billing forms and ensuring that all documentation is complete.

• Notarizing Mental Inquest Warrants: ensuring completion of documents and that legal requirements are met.

• Arranges ambulance transport to inpatient facilities. Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.

• Provides low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required.

• Must be proficient at multi-tasking with minimal supervision in an often-fast paced environment and being a key player on a multidisciplinary team.

EDUCATION

• Completion of up to 18 months' business school, beyond high school.

EXPERIENCE

• One-to-two years' experience working in an office setting and performing various clerical or administrative tasks.

• Or, without any formal business school training beyond high school, three-to-four years of such experience.

• Experience in a mental health or social services setting preferred.

REQUIREMENTS

COMPANY OR PERSONAL VEHICLE USAGE: No

PHYSICAL DEMANDS

• Position may occasionally require walking or standing, stooping, or bending.

• Occasional exposure to office chemicals or continual use of a video display terminal.

• May involve occasional exposure to threat of bodily harm from clients or their families.

• May require performing tasks on an unplanned or occasional basis that involve exposure to blood, body fluids or tissue.