Metro Move Program Manager

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metropolitan Transportation Services conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region's federally designated Metropolitan Planning Organization. MTS also provides direct transit service through contracts or partnerships with counties to deliver four major programs: Metro Mobility/ADA, Transit Link dial-a-ride, contracted regular-route bus service, and Metro Vanpool.

How your work would contribute to our organization and the Twin Cities region:

The Metro Move Program Manager will manage the day-to-day responsibilities of Metro Move, a Special Transportation Services (STS) program. Metro Move currently serves individuals participating in Brain Injury (BI), Developmental Disabilities (DD), and Community Access for Disability Inclusion (CADI) waivers administered by the Minnesota Department of Human Services (DHS) with high-quality, door-through-door transit services in much of the seven-county metropolitan region. The Metro Move Program Manager ensures that the contracted service provider is delivering service per the terms of the agreement and is meeting the service quality standards established by the Council. This position will support and enhance collaboration and coordination between persons with disabilities receiving waiver services, their families, allies, county staff and state agencies.

• Establish, enforce, and as required, update program policies and procedures to ensure consistency and efficient, effective program delivery
• Implement regulatory compliance changes as the result of DHS and Minnesota Health Care Program (MHCP) changes
• Coordinate communication and implementation of the program internally in partnership with the Manager, Metro Move and Transit Link, seeking to identify options for efficiency and effectiveness and to support other MTS Contracted Transit Services
• Engage with external stakeholders to understand and recommend opportunities to enhance and improve services offered by Metro Move
• Participate in technology scoping, selection of tools, and implementation of technology or tools that increases the efficiency and effectiveness of Metro Move
• Partner with MTS Contracted Transit Services staff to review invoices and purchase orders associated with Metro Move, to ensure accuracy of invoices and purchase orders, and to ensure their prompt payment
• Scope, track, and report on performance of Metro Move and its contractors
• Support the communication efforts of Metro Move, including its expansion strategies, to new audiences through trainings and outreach strategies, including to persons with disabilities, their families, allies, Case Managers, employment support providers, organizations that serve and support persons with disabilities, and others
• Monitor service quality, quantity, effectiveness, and efficiency using key performance indicators
• Complete, remain current, and abide by all required Health Insurance Portability and Accountability Act of 1996 (HIPAA) provisions as required by DHS, MHCP, and the Metro Move contract
• Work with Case Managers to ensure the timely renewal of Service Agreements that provide the preauthorization of one-way trips by Metro Move
• Confirm Medical Assistance eligibility for each rider monthly
• Work with Metro Move's electronic billing provider to ensure the ongoing billing of DHS for rides provided
• Provide ongoing oversight of the contracted service provider to ensure high-quality service to Metro Move riders and contract compliance; including managing and investigating end-user complaints and concerns, conducting on-street observations and randomly reviewing on-board vehicle video
• Assist in the development, dissemination, scoring, and award of the next Metro Move Request for Proposal

Any of the following combinations of experience in public transit and/or program management, and completed educational degree in Business Administration, Planning, Public Administration, Social Work, Transportation, or a related field:

• High school diploma/GED with nine (9) years of relevant work experience.
• Associate degree with seven (7) years of relevant work experience.
• Bachelor's degree or higher with five (5) years of relevant work experience.

• Experience with Trapeze PASS scheduling software
• Experience with ADA complimentary paratransit services
• Experience navigating and managing conflict
• Experience working with and supporting individuals with disabilities, particularly in transportation and mobility
• Customer service skills
• Significant attention to detail
• Demonstrated ability to promote and support an equitable, positive, and respectful work environment that values cultural diversity among all employees

• Knowledge of social services and client transportation needs
• Knowledge of program development
• Verbal and written communication skills
• Problem solving skills
• Customer service skills
• Skilled in creating key performance indicators and similar reports
• Ability to establish trust and effective relationships with external partners and contractors
• Ability to develop effective plans with attainable deadlines for pilot initiatives and staged growth
• Ability to anticipate political or public relations issues and work with executive leadership in resolving issues
• Ability to organize and prioritize daily, weekly, and monthly responsibilities
• Ability to respond quickly and effectively to requests for data and information from internal and external parties
• Model Council Culture Values in interactions with Council staff and external partners

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training.
• We provide a competitive salary, excellent benefits and a good work/life balance.

• More about why you should join us!

Union/Salary Grade: AFSCME, Grade I
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:
You must qualify at each of the numbered steps below to be considered a final candidate for the job.

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.