Title: Field Service Technician II
Location: Lafayette, TN 37083
Duration: 6
months (Possibility of extension based on business needs
)
Shift: M-F 8-5 w/overtime plus travel
Description:
Our client is currently seeking a qualified Field Technician to join their team in Lafayette, TN and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.
- Project focus on upgrading advanced commercial printers at retail locations
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
- Install and remove equipment and systems as required
- Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
- Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
- Determine the most cost-effective repair / resolution to minimize customer downtime
Skills and Qualifications:
- Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
- Must be able to do extensive traveling via plane and / or car
- Must have commercial / large printer experience; Lexmark printer certification nice to have
- Experience working on commercial printers and have an electronics / mechanical aptitude
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Working knowledge of the Microsoft Office application suite including MS Outlook
- Experience with multi-platform Windows O/S required
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
- Ability to work independently in a retail environment
- Ability to lift up to 50lbs.
- Excellent customer service skills and professionalism
- Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
Notes:
- Is this position remote or in person? On-site at client locations
- What will the primary day-to-day responsibilities entail for this person? Please see Job Description above
- What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
- Will there be shift differentials? No
- How many overall years of experience should this person have? 2 to 3+
- Do they need any specific certifications or education? Lexmark printer certification nice to have
- If contract to hire what is the conversion rate? N/A
- How many miles per day will the contractor be driving? Will vary depending on client locations
- What radius range should candidates be located from the job location? Within 75 miles
- How soon will the candidate review and interviews start? ASAP
- This position will require overnight travel from Sunday - Thursday
- Onsite at client location during normal business hours with travel overnight. OT may be required.
- Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.
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Spectraforce Technologies
Apr 02, 2026