Ldr Meter to Cash

Job Summary
Meter to Cash is a business unit within the Customer Programs and Billing organization and is part of the NiSource Regulatory business segment. The Meter to Cash organization has responsibilities across all six states and is responsible for successful execution of over 100 million customer transactions annually. Meter to Cash teams work with business partners across NiSource to develop comprehensive customer processes across organizational lines.
Meter to Cash business unit includes the following teams: Meter Reading and Field Collections; Customer Account Billing; Gas Measurement Billing, Payment Processing; Revenue Recovery; and Printing & Inserting. This business unit is comprised of a diverse work group consisting of office employees, field employees, and production employees. A Leader within Meter to Cash will be assigned a team or teams of responsibility and may move across the various departments within Meter to Cash as business needs dictates or for development within the business unit.

Essential Functions

• Develop and maintain a culture of safety and inclusion & diversity
• Implement processes that drive sustained improvements in customer experience for Meter to Cash processes
• Execute and lead change initiatives
• Identify and implement new process, techniques, and standards that drive process improvement
• Participate in regulatory initiatives
• Manage and monitor workload to ensure goals are achieved while supporting quality and training initiatives
• Maintain and build effective, cross functional working relationships across NiSource including effective relationships with HR, IC, Accounting, Legal, Union leadership (where applicable), etc.
• Maintain and build effective contractor and vendor relationships
• Develop and execute on coaching and performance management plans
• Develop skilled and engaged team members and leaders
• Involvement in IT projects
• Ensure the timely delivery of department projects
• Effective customer process execution
• Successful daily execution of meter to cash processes
• Performance management, coaching, and development plans for employees
• Execution on key performance and process metrics
• Continued improvement in employee engagement
• Execution of process changes related to customer roadmap and continued execution of change initiatives

Required Qualifications For Position

• Bachelor's Degree or comparable industry related work experience
• Experience in leading a team
• Develop and maintain a culture of safety and inclusion & diversity
• Implement processes that drive sustained improvements in customer experience for Meter to Cash processes
• Execute and lead change initiatives
• Identify and implement new process, techniques, and standards that drive process improvement
• Participate in regulatory initiatives
• Manage and monitor workload to ensure goals are achieved while supporting quality and training initiatives
• Maintain and build effective, cross functional working relationships across NiSource including effective relationships with HR, IC, Accounting, Legal, Union leadership (where applicable), etc.
• Maintain and build effective contractor and vendor relationships
• Develop and execute on coaching and performance management plans
• Develop skilled and engaged team members and leaders
• Involvement in IT projects
• Ensure the timely delivery of department projects
• Knowledge in Meter to Cash, customer experience, commercial or other customer focused processes
• Demonstrated ability to identify, communicate, and resolve problems
• Demonstrated commitment to continuous improvement
• PC software proficiency (Word, Excel, Powerpoint)
• Proven ability to work across departments and all levels in the organization collaboratively to resolve issues, drive projects to closure, achieve desired results/goals, and/or implement change as needed.
• Excellent oral, written, presentation and listening communication skills
• Relocation assistance is NOT available for this position.
• Knowledge of Meter to Cash operations and technology including Customer Information Systems and meter reading technologies
• Knowledge of State and Federal Regulations governing Meter to Cash processes
• Working knowledge of Field Operations, Integration Center, Customer Contact Centers, and Regulatory

Preferred Additional Qualifications for Position

Physical Demands

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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